Menna Baghdady

Customer-focused professional with practical experience in customer communication, inquiry handling, administrative operations, payment records, scheduling, reporting, and day-to-day problem solving. Experienced in communicating directly with customers and parents, maintaining accurate records, coordinating workflows, and supporting smooth daily operations within a team environment.

Advanced

English communication skills (C1), strong digital proficiency, and a structured approach to documentation and task management. Seeking a Customer Service or Contact Center role where strong communication, problem-solving, attention to detail, and service-focused thinking can contribute to a positive customer experience.

ASSISTANT MANAGER at Olympiad Academy for Martial Arts & Physical Fitness (2023-11 – 2025-04)

• Coordinated day-to-day academy operations, training schedules, attendance records, and administrative workflows.
• Communicated directly with parents and customers, responded to inquiries, and addressed day-to-day service and operational issues.
• Maintained accurate subscription payment records and organized related financial and administrative documentation.
• Prepared end-of-day operational reports and documented relevant activities, issues, and follow-up information for management.
• Used Microsoft Excel and Google Sheets to organize schedules, attendance data, customer records, and operational information.
• Assisted with payroll distribution and related administrative tasks while supporting smooth workflow across a seven-member team.

Independent / Project-Based Experience

• Managed client communication and project requirements for project-based work involving small businesses.
• Translated client requirements and project briefs into organized creative deliverables while maintaining accuracy and attention to detail.
• Managed projects from initial requirements through execution, revisions, and final delivery while maintaining agreed deadlines.
• Adapted quickly to new digital tools and workflows through continuous self-directed learning and practical project work.

BACHELOR OF LAW – Cairo University – Faculty of Law (2021 – 2027)