Miga Top

Senior Mechatronics Technician & IT Specialist with over 18 years of total technical experience, combining deep expertise in Xerox printing systems maintenance (11 years) with a strong background in IT hardware support, system assembly, and network configuration since 2006. A certified professional from Don Bosco Institute (HVAC & Soft Skills), possessing a unique blend of mechanical precision and digital troubleshooting skills. Proven track record of diagnosing complex electro-mechanical faults while simultaneously managing IT infrastructure.

Trilingual professional (Arabic, English, Italian) eager to leverage extensive technical know-how in the European industrial market.

Senior Xerox Field Service Technician at Not specified

• Expert in diagnosing and repairing complex faults in Xerox photocopiers and multifunction printers (gears, sensors, motors, fusers, and optical units)
• Executing scheduled maintenance plans, replacing consumables (Drums, Toners, Rollers), and ensuring zero-downtime performance for high-volume clients
• Connecting Xerox systems to Local Area Networks (LAN), configuring IP settings/gateways, installing drivers across various OS, and setting up Scan-to-Email/Folder functionalities

Senior IT Hardware & Desktop Support Specialist at Not specified (2006 – Present)

• Building computers from scratch (A to Z), troubleshooting motherboard/power supply issues, and repairing peripheral units (Optical Drives, HDDs)
• Proficient in partitioning hard disks, deploying Windows OS (all versions), managing drivers, and optimizing system storage performance
• Installing essential software packages, resolving software conflicts, and ensuring seamless communication between PC workstations and printing devices

Vocational Certification in Refrigeration & Air Conditioning (HVAC) – Don Bosco Institute (Istituto Salesiano)

Vocational Certification in Italian Language Course – Don Bosco Institute (Istituto Salesiano)

Vocational Certification in Soft Skills Training – Don Bosco Institute (Istituto Salesiano)

General Secondary Education Certificate (Thanaweya Amma) in Scientific foundation (Physics & Math focus) and Literary specialization – Not specified (2010 – 2020)