Mina Naguib

Dynamic IT Executive with 12+ years of experience spearheading multi-country technology deployment and infrastructure strategy for global market leaders (Mars, BASF, IBM, DXC). Expert in aligning complex technical roadmaps with regional business objectives across the MEA region. Proven track record in managing multi-million dollar budgets, orchestrating regional Business Continuity Plans (BCP), and driving operational excellence through ITIL-based service management.

Specialized in high-stakes P1 crisis management and optimizing vendor ecosystems to deliver 99.9% service reliability.

MEA IT Service Manager & Strategic Partner at MARS Egypt (2024-04 – Present)

• Regional Executive Accountability: Direct oversight of full-spectrum IT service delivery for multiple mission-critical sites across Egypt, Saudi Arabia, and the UAE.
• Infrastructure Transformation: Lead the strategic roadmap for infrastructure evolution, ensuring 100% alignment between central global teams and regional site requirements while managing high-value hardware replacement cycles.
• Strategic Vendor Management: Accountable for MEA Managed Services, acting as the primary focal point for global service providers to drive continuous service improvement and operational cost-savings.
• Business Partnership Leadership: Function as a trusted advisor to regional executive partners, translating complex business needs into scalable IT deliverables and change-management strategies.
• Digital Transformation & Scalability: Orchestrated the regional rollout of advanced digital workplace solutions and cloud-integrated infrastructure, enhancing cross-border collaboration and operational agility for 500+ regional associates.
• Financial Stewardship: Manage regional IT budgets and hardware replacement cycles, optimizing spend across the MEA cluster.
• Operational Excellence & Cost Optimization: Spearheaded a regional service-standardization initiative that reduced mean-time-to-resolution (MTTR) by 25% and lowered operational overhead by 15% through the implementation of automated ITIL-aligned workflows.

REGIONAL IT TECHNICAL LEAD "North Africa" at MBS Construction Chemicals (formerly BASF) Egypt (2020-03 – 2024-04)

• Multi-Regional Infrastructure Ownership: Orchestrated IT operations and strategic projects across 6 sites in North Africa (Egypt, Algeria, Morocco), ensuring 24/7 business continuity.
• Strategic Planning & Budgeting: Directed annual IT budgets and vendor contract negotiations, implementing cost-effective solutions that optimized regional operational spend.
• Technology Lifecycle Management: Evaluated and integrated emerging technologies to address evolving industrial needs, maintaining a secure and high-performing multi-vendor platform.
• Cross-Border Leadership: Managed and mentored dispersed technical teams across North Africa, fostering a culture of compliance with global IT standards and architecture.
• Global Compliance: Managed cross-border technical teams to enforce global architecture and security standards across the industrial platform.

SENIOR 2ND LEVEL SUPPORT ENGINEER (ACTING TEAM LEADER) at IBM Egypt (2018-02 – 2020-02)

• High-Stakes Escalation Management: Managed critical customer escalations, serving as a subject matter expert for 1st and 2nd line support teams to exceed complex SLA requirements.
• Operational Leadership: Provided shift supervision for mixed-level support teams, maintaining accountability for service quality, team KPIs, and talent acquisition through interviewing and recruitment.
• Service Development: Actively contributed to the new service development process, proactively managing customer solutions to enhance long-term satisfaction and technical stability.

TEAM LEADER / BACK-OFFICE ENGINEER (Procter & Gamble Account) at DXC TECHNOLOGY Egypt (2017-04 – 2018-02)

• Enterprise Account Management: Served as the primary technical focal point for the P&G account, managing service providers and internal 3rd party teams to protect and improve service delivery.
• Business Continuity Planning: Appointed as a member of the Business Continuity Plan (BCP) Committee, designing strategies to minimize service impact during critical infrastructure disruptions.
• Performance Optimization: Identified operational bottlenecks and mentored team members to promote accuracy, productivity, and rapid resolution of complex issues.

2ND LEVEL SUPPORT ENGINEER (Procter & Gamble Account) at HP, HEWLETT PACKARD Egypt (2014-12 – 2017-04)

• Enterprise Infrastructure Support: Provided advanced Tier-2 technical orchestration for Procter & Gamble's high-availability infrastructure, ensuring seamless uptime for critical business applications and regional connectivity.
• Business Continuity & Crisis Response: Served as a key member of the Business Continuity Plan (BCP) Committee, designing and executing recovery strategies to safeguard operations during large-scale infrastructure disruptions and outages.
• Hybrid Environment Architecture: Collaborated with global project managers to architect and deploy specialized development and testing environments, integrating complex network, voice, and hardware configurations.
• Advanced Network Resilience: Resolved high-level LAN/WLAN and connectivity bottlenecks, utilizing deep technical analysis to maintain the integrity of P&G's mission-critical site operations.
• Vendor & Stakeholder Synergy: Partnered with external vendors to manage hardware lifecycles and resolve advanced component failures, minimizing MTTR (Mean Time to Resolution) for enterprise users.
• Process Optimization: Championed the implementation of software and hardware modifications that significantly reduced system latency and enhanced overall user productivity across the account.

Bachelor of Engineering in Communication and Electronics – Ain Shams University (2013)