Mohamed Abdo

The IT and Infrastructure Management specialist holds a bachelor's degree in information systems, with over 8 years of progressive experience in systems management, network engineering, and IT infrastructure. Advanced experience in designing, implementing, and managing LAN/WAN/WLAN, Windows Server, Active Directory, DNS, DHCP, VPN, Firewalls, virtualization environments, as well as operating systems, backups, recovery, and IT infrastructure monitoring solutions. Proven experience in analyzing infrastructure requirements, designing technical solutions, troubleshooting complex technical issues, managing multi-site IT environments, and leading technical support teams, with a focus on ensuring systems stability, security, reliability, and high performance.

Proficient in aligning infrastructure and network solutions with business requirements and objectives, improving operational efficiency, developing IT environments, and supporting digital transformation initiatives, with the ability to combine technical expertise, leadership, management, and problem solving. I seek to occupy an advanced leadership or technical position in the field of information technology, infrastructure and network management, through which I can employ my technical and administrative experience in developing infrastructure, raising the level of reliability, security and performance of systems, leading information technology teams, and contributing to achieving the organization's goals and growth.

System Administrator and Network Engineer at Medical Islamic Association (2025-08 – Present)

As a System Administrator and Network Engineer for Medical Islamic Association (Supervising 24 hospitals affiliated with the Islamic Medical Association across the Republic), my responsibilities included the following:

• Analyze departmental requirements and conduct technical feasibility studies for new projects.
• Design and implement LAN/WAN infrastructure and supervise the maintenance of servers and network hardware.
• Develop strategic IT plans to align information systems with hospitals' long-term goals
• Implement information security and platform management policies (Active Directory, DNS, DHCP, VPN) to ensure integration and protection.
• Manage monitoring tools, backups and data recovery processes to ensure high availability.
• Evaluate network and application performance and submit periodic reports on key performance indicators to senior management.

System Administrator at Raya IT (2022-09 – 2025-08)

As an Information System Administrator for Raya IT, my responsibilities included the following: During 2023–2025, Supported and managed information systems and IT infrastructure across diverse organizations, departments, specialties, and business sectors

• Assessed IT requirements, monitored system performance, and recommended infrastructure upgrades and technology improvements.
• Led IT teams, including recruitment, training, coaching, and performance evaluation.
• Managed and resolved complex issues involving hardware, operating systems, servers, firewalls, software, networks, and surveillance systems.
• Monitored IT systems and network efficiency, identified business requirements, and provided technical recommendations and upgrade proposals to management.
• Provided advanced technical support and implemented solutions to reduce recurring issues and improve system performance.

Information Systems Project Manager at Maxim Food and Ebdaa Real Estate (2022-12 – 2023-02)

As an Information Systems Project Manager for Maxim Food and Ebdaa Real Estate, my responsibilities included the following:

• Planning and managing information technology, systems and infrastructure in accordance with the business requirements and organizational objectives.
• Analyze system and department requirements and develop implementation and improvement plans.
• Evaluate system performance, identify operational problems, and implement effective technical solutions.
• Manage system upgrades, infrastructure improvements, backup and monitoring activities, and business continuity.
• Preparing technical evaluations and feasibility studies for new technological systems.
• Monitor project progress, performance and risks, and make recommendations to senior management.

Information Systems Specialist at El-Quds International (2021-10 – 2022-05)

As an Information Systems Specialist for El-Quds International, my responsibilities included the following:

• Installed, configured, tested, and maintained IT equipment, operating systems, software, security solutions, printers, and network devices.
• Provided technical support for systems, networks, hardware, and software, including troubleshooting and maintenance.
• Managed network access, traffic monitoring, prioritization, filtering, and security controls.
• Maintained and updated network infrastructure, servers, and IT devices, monitoring performance and system availability.
• Designed, installed, and maintained LAN cabling and internal network infrastructure.
• Provided Help Desk support and resolved hardware, software, printer, and connectivity issues.
• Installed and maintained CCTV systems and LAN infrastructure across Sobhy Saed Group buildings.

Technical Support at Compu Top (2018-05 – 2021-10)

As Technical Support for this Compu Top, my responsibilities include:

• Computer hardware maintenance.
• Installing and commissioning new hardware and installing software and operating systems.
• Follow up on customer problems and provide advice and appropriate solutions with the customer's needs.
• Preparing advertisements and marketing.
• Update self-help files and methods to help customers and employees solve minor problems themselves and save time.
• Selling and supplying computers.

Sales Officer at Direct Technology (2019-05 – 2019-09)

As Sales Officer for this Direct Technology, my responsibilities include:

• Selling and supplying computers.
• Provide technical support to company employees and troubleshoot computer problems.
• Maintaining computers, installing, and operating new hardware, and installing software and operating systems.

Bachelor's degree in Information Systems – Higher Institute of Management and Information Technology (2017 – 2021)