Mohamed Esaam

Dedicated and results-driven hospitality professional with over 12 years of experience in leading coffee shop and restaurant operations. Seeking a position as an Assistant Manager where I can apply my leadership, customer service, and operational management skills to achieve business goals and deliver exceptional guest experiences.

Assistant Manager at Cilantro Café (2024-01 – Present)

• Oversee daily operations and ensure adherence to company standards and quality.
• Lead, train, and motivate team members to achieve service excellence.
• Handle customer feedback and resolve issues professionally.
• Manage inventory, orders, and prepare daily reports for management.

Shift Supervisor at Cilantro Café (2022-01 – 2024-01)

• Supervised team performance during shifts and ensured smooth workflow.
• Maintained service quality and speed during peak hours.
• Ensured compliance with hygiene, safety, and brand standards.

Certified Barista at Costa Coffee (2013-01 – 2020-01)

• Prepared and served hot and cold beverages following Costa's global standards.
• Delivered high-quality customer service with attention to detail.
• Maintained cleanliness and safety in the work area.
• Earned two Certified Barista Certificates (2016 & 2019).

Waiter at Sea Shell Restaurant (2012-01 – 2013-01)

• Provided excellent table service and ensured customer satisfaction.
• Assisted in maintaining restaurant cleanliness and presentation standards.

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