Store Manager at SHARWA | EL GHONEIM PROJECTS (2023-12 – Present)
- Lead day-to-day branch operations, workforce scheduling, delegation, training and performance follow-up.
- Manage commercial performance against revenue targets while maintaining operational and customer experience standards.
- Monitor sales performance, inventory, productivity and operational KPIs through structured performance reviews.
- Coordinate operational activities across Supply Chain, IT, Mall Community, Marketing, Media and other supporting functions.
- Coordinated governmental documentation, mall permissions, employee permissions and goods-entry requirements for branch operations.
- Supported new-location launches through operational preparation, staff training, store readiness and opening activities.
- Supported the City Stars branch launch in Cairo, including staff training, opening-ceremony coordination and store layout design.
- Coordinated with Social Media and Marketing teams to support branch launches and appropriate marketing coverage.
- Achieved 143% of seasonal sales targets. Which surpassed seasonal sales goals by 43%.
- Achieved 115% of performance targets during Summer 2024.
- Provided operational support to IT, Supply Chain, Mall Community, Media & Marketing and website moderation activities.
- Led the Display Group as Head Designer, overseeing store layout and visual presentation requirements.
Store Manager at XIMIVOGUE (2023-01 – 2024-12)
- Managed daily business operations, team productivity, commercial targets and KPI performance.
- Led staff scheduling, task allocation, training and performance development.
- Managed inventory, replenishment, customer issues and operational reporting.
- Maintained operational standards while driving branch performance against business objectives.
Store Deputy / Performance Manager / Shift Head at MINISO (2020-11 – 2023-12)
Progressive Leadership Career | Apr 2018 – 2023
- Progressed through five progressively responsible positions based on performance, taking on increasing responsibility for people development, operational execution and business performance.
- Managed shift-level operations and supported store leadership in achieving commercial and operational objectives.
- Took responsibility for performance management activities and structured follow-up across daily, weekly, monthly, quarterly and yearly performance cycles.
- Organized performance-improvement and skill-enhancement sessions for high-potential employees.
- Developed employee capabilities across sales, management, task handling, reporting, store presentation and operational execution.
- Designed mini-team competitions and engagement activities to strengthen team morale and support sales performance.
- Coordinated end-to-end shipment delivery and boarding processes with relevant shipment stakeholders.
- Supported store closure activities and maintained governance standards across store operations, employee adherence and workplace safety.
- Supported cost-efficiency initiatives through effective store and stockroom management.
- Received consecutive Best Display awards across five months for store presentation and visual execution.
- Recognized for Best Cost-Sufficient Store through maintaining an efficient, clean and well-preserved working environment while reinforcing governance and safety standards.
Store Manager's Assistant at MINISO (2019-05 – 2020-11)
Training Assistant – New Hires at MINISO (2019-02 – 2019-05)
Head Cashier at MINISO (2018-10 – 2019-02)
Retail Agent at MINISO (2018-04 – 2018-10)
Business Partner / Co-Owner at INDEPENDENT CLOTHING BUSINESS | STANLEY (2017-01 – 2018-12)
- Co-managed day-to-day business operations with responsibility for sales, purchasing, inventory, customer service and commercial decisions.
- Participated in business planning and operational decision-making across multiple aspects of the business.
Visual Merchandising Assistant at U.S. POLO ASSN. (2016-01 – 2017-12)
- Supported visual merchandising, product presentation, sales operations and customer experience.
Sales Associate at RALPH LAUREN | DEZINIA MALL (2015-01 – 2016-12)
- Delivered customer service and sales support while maintaining product presentation and store organization standards.
