Mohamed Maneam

Results-driven professional with over four years of experience in sales, customer service, dispatch coordination, and medical interpretation. Experienced in handling high-volume inbound and outbound calls, communicating with U.S. clients, qualifying leads, resolving customer issues, and providing accurate English ↔ Arabic medical interpretation. Proven ability to work effectively in remote environments, meet performance targets, handle sensitive information professionally, and communicate clearly with diverse clients and stakeholders.

Billing and Sales Agent / Support Agent at Sutherland (2022-02 – 2023-07)

• Consistently achieved 100% of sales targets while maintaining 90%+ customer satisfaction.
• Promoted to Support Agent within one year in recognition of strong performance.
• Trained and mentored over 10 waves of newcomers, helping streamline onboarding and training processes.

Dispatch Coordinator at Concentrix (2023-08 – 2023-12)

• Managed communication between Dashers, restaurants, and customers while handling high-volume orders.
• Ensured timely deliveries and resolved order-related issues to support efficient operations.
• Adapted quickly to changing situations and coordinated effectively between multiple parties.

Sales Representative at Dial Expert Solutions (2024-01 – 2024-07)

• Conducted outbound calls to U.S. clients with unsecured debt, presenting personalized debt consolidation loan options.
• Explained program benefits, handled objections, negotiated with prospects, and closed deals over the phone.
• Maintained strong conversion rates through value-based selling and effective communication.

Sales Representative at Profusion (2024-10 – 2024-12)

• Conducted outbound calls to U.S. clients, offering solar and insulation services designed to improve home energy efficiency.
• Assessed client qualifications for energy-saving programs and booked appointments with program advisors for follow-up.
• Effectively communicated program benefits, contributing to increased lead conversion and appointment bookings.

English ↔ Arabic Medical Interpreter (Contractor) at Reviver Global (2024-12 – Present)

• Provide professional English ↔ Arabic interpretation for U.S. healthcare-related calls, accurately conveying information between patients, healthcare providers, and other parties.
• Interpret medical terminology, symptoms, diagnoses, procedures, and healthcare-related information while maintaining accuracy, confidentiality, and professionalism.
• Work remotely as an independent contractor, handling a high volume of calls while following interpreter protocols and maintaining clear, impartial communication.

Bachelor of Business Administration – Alexandria University (2026)