Mohand Nasser

Greeting customers and informing them of offers, price lists, and instructions specific to the premises. Leading the team to help them increase sales rates, conduct upselling and cross-selling, and sell VIP cards. Handling all paperwork, hand over tracker and Preparing a customer information list, vip cards list.

Opening team - Receptionist supervisor at Warlina Egypt (2025-10 – Present)

• Greeting customers and informing them of offers, price lists, and instructions specific to the premises.
• Leading the team to help them increase sales rates, conduct upselling and cross-selling, and sell VIP cards.
• Handling all paperwork, hand over tracker and Preparing a customer information list, vip cards list.
• Coordinating birthday party dates, booking the party rooms, arranging school trips, and preparing their packages.
• Preparing end-of-day cash reports for all receptionists, daily sales and summary reports.
• The warehouse manager is responsible for tracking stock cards, issued and ordered items, and managing inventory.

Researcher at Vodafone (2023-06 – 2024-01)

• Do quality audit on branches and employees
• Register a survey on the company's website to improve quality and care
• Create some scenarios to test the experience and intelligence of the employees

Opening team - Customer Service at Magic Planet (2019-09 – 2023-06)

• Admission
• Data Entry
• Floor supervision
• Ensure adherence to HSE requirements and standards for the whole floor
• One of the stock team (handling items - check of inventory paper's stock cards, register barcode on the system - request items on the system - Determine the number of items available in the warehouse - Conduct a full inventory of the items in the branch
• Leader of food and beverage team (do all check lists for all items)
• Shift leader in the last period (check of opening and closing check list) do all paper work (WCR - MCR - daily handover - staff general - key control - mettr - test drive - daily fault) (handling problems on the floor)

Bachelor in Commerce and Business Administration – Helwan University