Mostafa Abozaid

• Serve as the primary point of contact for clients regarding service delivery.
• Develop and maintain strong client relationships to ensure high levels of satisfaction.
• Address client concerns and complaints promptly and effectively.
• Oversee the delivery of services to ensure they meet agreed-upon standards and client expectations.
• Monitor service performance metrics and implement improvements as needed.
• Coordinate with internal teams to ensure timely and quality delivery of services.
• Lead and manage service delivery teams, including performance management and development.
• Ensure team members are adequately trained and equipped to deliver high-quality services.
• Implement best practices and standard operating procedures to streamline service delivery.
• Prepare and present regular reports on service delivery performance to clients and senior management.
• Develop and update service delivery documentation, including service level agreements (SLAs) and operational manuals.

Results-driven IT Service Delivery Manager with over 9 years of progressive experience in solution engineering, security systems, and project delivery across infrastructure, cloud, and telecom environments. Skilled in aligning technology with business goals, managing cross-functional teams, and ensuring high customer satisfaction. Proven track record of leading complex deployments and optimizing service performance through automation, process improvement, and collaboration.

Bachelor Degree in communication and electronics engineering

PMP certification