Branch Manager at Alex Bank (2026-01 – Present)
- Direct full branch operations, P&L performance, and strategic growth initiatives in alignment with corporate banking benchmarks.
- Lead, mentor, and foster a high-performance culture among branch staff to exceed monthly volume targets and service excellence.
- Cultivate high-value relationships with premium corporate and retail clients, expanding the local market footprint.
- Enforce absolute compliance with central bank frameworks, internal audit guidelines, and risk assessment strategies.
Deputy Branch Manager at Alex Bank (2024-04 – 2025-12)
- Managed daily branch operations, ensuring full compliance with corporate and external banking policies.
- Supervised and coached retail and operational staff to meet aggressive sales and customer acquisition targets.
- Conducted detailed monthly branch performance analysis and staff appraisals to maximize efficiency.
- Successfully implemented operational improvements and risk mitigation strategies branch-wide.
Deputy Branch Manager at Arab Bank (2023-02 – 2024-03)
- Supported overall branch growth by driving intensive staff training programs and robust sales coaching.
- Resolved highly escalated client complaints efficiently, consistently improving overall customer satisfaction index.
- Monitored strict operational compliance standards and tracked key performance targets across the floor.
Diamond Relationship Manager at Abu Dhabi Islamic Bank (2022-06 – 2023-01)
- Managed affluent, high-net-worth (HNW) client portfolios and delivered custom investment and wealth advisory.
- Formulated localized sales plans to proactively expand the premium client base and hit growth goals.
- Ensured meticulous client profiling and execution of tailored personalized financial instruments.
Priority Relationship Manager at Emirates NBD (2020-03 – 2022-05)
- Consistently met and exceeded individual and branch retail asset and investment sales goals.
- Cross-sold liability products, personal loans, and wealth solutions while maintaining premium service standards.
- Compiled exhaustive pipeline performance and daily client engagement metrics for executive review.
Priority Customer Service Officer at Emirates NBD (2019-03 – 2020-02)
- Provided comprehensive high-tier service and operational support tailored to priority bank clients.
Senior Telesales Executive / Acting Team Leader at Emirates NBD (2018-09 – 2019-03)
- Coached onboarding hires, ran target campaigns, and spearheaded tactical strategy designs for the desk.
Retail Banking Officer at Emirates NBD (2016-09 – 2018-08)
- Acquired new clients through direct sales of credit cards, personal loans, and savings structures.
Telesales Executive at Bank Audi (2013-10 – 2016-08)
Trainer - Communication Skills at International Academy for Consulting and Training
