Ibrahem Ramadan

Results-driven Branch Manager and Hospitality Expert with 16+ years across retail branch operations and hospitality/holiday rentals, skilled in SAP ERP implementation, team leadership, and revenue growth. Proven record scaling branch performance, driving 120%+ sales targets while optimizing inventory and reducing operational shrinkage through data-led processes. Experienced managing multi-channel customer service operations, building high-performing teams of 25+ staff, and delivering measurable cost reductions and service excellence.

Dual expertise in brick-and-mortar retail management and online hospitality consulting across Booking.com & Airbnb, managing 15+ properties to 85%+ occupancy and Superhost status.

Branch Manager at Metro Market (2023-02 – 2026-02)

• Managed 25+ staff across sales, inventory, and customer service; introduced SAP ERP modules for stock control, purchasing, and reporting to streamline operations
• Achieved 120% of annual sales target for consecutive years through targeted promotions, staff training, • Reduced inventory shrinkage by 18% by implementing cycle-count procedures, loss prevention controls, and staff accountability program
• Oversaw daily P&L, budgeting, supplier relations, and compliance; maintained 98% on-shelf availability

Hospitality Onlife Consultant at Independent (2017-01 – Present)

• Managed 15+ short-term rental properties across Booking.com and Airbnb platforms as consultant; optimized listings, pricing, and guest experience to achieve 85% average occupancy and consistent Superhost status
• Implemented dynamic pricing, guest comms workflows, and review management, increasing booking rate by 40% and average nightly rate by 22% over 5 years
• Coordinated airport transfers, tours, housekeeping teams, and maintenance for properties to deliver 4.8/5 average guest rating

Customer Service Manager at Hurghada, Egypt (2019-01 – 2021-12)

• Led customer service team for retail branch; reduced customer complaint resolution time by 45% via new SOPs and staff coaching
• Developed training program for 15+ team members improving CSAT scores from 78% to 93%

Sales Supervisor at Hurghada, Egypt (2015-01 – 2019-12)

• Supervised 12+ sales associates; implemented upselling strategies increasing average transaction value by 22%
• Monitored sales KPIs, created weekly forecasts and performance dashboards

Senior Sales Associate at Hurghada, Egypt (2010-01 – 2015-12)

• Top-performing sales associate for 4 consecutive years; exceeded individual sales goals by 30%+ annually
• Assisted in inventory management and merchandising for retail store

Licence in Sharia & Law (2017-01)