ERP Project Controller at Azdan (2025-09 – Present)
- Project Baseline & Tracking: Monitor all project phases, milestones, and timelines against baseline plans; proactively address deviations and report status updates to key stakeholders.
- PMO & SOP Governance: Manage and audit PMO Standard Operating Procedures (SOPs) to enforce team compliance and continuously refine operational workflows based on live implementation feedback.
- Scope & Change Control: Review out-of-scope requests and Change Requests (CRs), evaluating their impact on budget, schedule, and resource allocation before updating official project documentation.
- Document Control & Alignment: Develop and enforce strict document control procedures to guarantee accuracy, accessibility, and retention across all project records.
- Resource Optimization: Oversee weekly resource allocations, resolve team utilization issues, and streamline knowledge transfer sessions during project initiation and closure.
Project Coordinator at BayanTech (2024-08 – 2025-08)
- End-to-End Project Coordination: Initiated, planned, executed, and closed complex localization projects according to defined customer constraints, quality metrics, and schedules.
- Scope & Requirement Analysis: Analyzed incoming client handoffs, clarified ambiguities, defined final project objectives, and maintained accurate project backlog logs.
- Resource & Financial Tracking: Allocated specialized resources using internal databases and managed purchase orders (POs) and administrative handovers to accounting for accurate invoicing.
Project Coordinator at Jovitronix (2023-05 – 2024-08)
- Staff Onboarding & System Training: Handled onboarding processes for new staff and conducted training on system navigation and recording sales transactions.
- Sales & ERP Systems Tracking: Tracked all individual sales transactions using Microsoft Dynamics AX and JMA application.
- Inventory & Stock Reconciliation: Coordinated regular reconciliation sessions to ensure all field teams had required IQOS devices and HEETS sticks; liaised directly with central warehouses to maintain optimal stock levels based on team demand.
- Operational Reporting & Forecasting: Prepared key reports including Reconciliation Reports (tracking sold IQOS devices, HEETS sticks, and total collected revenue) and Forecasting Reports (predicting monthly demand and device/stick allocations for teams).
- Client & Stakeholder Reporting: Served as primary liaison between management, vendors, and key corporate stakeholders (including Philip Morris), presenting weekly progress updates and quarterly project reviews.
- Logistics & Dispatch Operations: Generated shipment labels, booked pickups, and coordinated daily logistics with couriers (Mylerz and Aramex) to resolve delivery delays.
- Customer & Operations Support: Handled operational customer calls for missing details, shipment inquiries, complaints, and sales routing.
- Payments & Reconciliation: Managed payment link generation, verified incoming customer payments, handled refunds, and reconciled courier invoices and bookkeeping records.
- CRM & Data Management: Managed customer tickets, tasks, and client records in Freshdesk according to team SLAs, maintained internal knowledge bases, and submitted daily operational updates.
Software Project Coordinator at GarmentIO (2021-09 – 2023-05)
- Client Portfolio Management: Managed operations and technical communication for a portfolio of 15+ industrial clients across local and international markets.
- Agile/Scrum Facilitation: Facilitated Scrum ceremonies (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives) and assisted technical teams in overcoming blockers.
- SOP Development & QA Testing: Documented Standard Operating Procedures for operations, conducted scenario testing via Postman, and managed bug tracking in ClickUp.
Senior Operations Officer at VFS Global (2018-12 – 2021-08)
- Application Processing & Verification: Managed end-to-end processing of visa applications, ensuring meticulous verification of applicant data and compliance with diplomatic guidelines.
- Secure Document Control & Logistics: Oversaw secure handling, tracking, and diplomatic dispatch of sensitive passports and official documents.
- Stakeholder & Embassy Coordination: Served as a direct point of contact for diplomatic missions, coordinating operational workflows and resolving escalated applicant queries.
- Process Quality & SLA Compliance: Enforced strict operational SLAs, data privacy standards, and quality auditing measures across daily operations.
Customer Service / Quality Assurance Specialist at Unionaire Group (2015-06 – 2018-10)
- Quality Auditing & Reporting: Audited customer interactions and conducted monthly service center site audits to ensure compliance with internal quality standards.
- Process Improvement: Prepared monthly performance assessment reports and led onboarding/training programs for new operational staff.
Invigilator (Part-time) at British Council (2019 – 2023)
Managed exam setups, candidate administration, and logistics; enforced examination security, verified candidate identities, and maintained strict compliance with regulations.
