Nouran Ali

Organized, detail-oriented, and enthusiastic individual with experience in customer service and administrative tasks. Skilled in using Outlook, Excel, and systematic work processes. Quick learner, adaptable, and capable of working efficiently in fast-paced environments.

Customer service at E planet english courses academy (2025-02 – 2026-01)

• Assisted customers face-to-face, via chat, and by phone, ensuring a positive experience
• Managed customer reception and reviewed incoming and outgoing payments for the branch
• Handled difficult customers calmly and escalated issues to management when needed
• Completed tasks quickly and accurately, maintaining high attention to detail
• Communicated politely and effectively with clients, using persuasion when necessary
• Organized tasks efficiently under pressure, completing all work diligently
• Adapted quickly to new tasks and work environments

BSc. in History Department, Faculty of Arts – Ain Shams University (2021-09 – 2025-06)