Nourhan Selim

A dynamic and results-driven professional with over 4 years of experience in human resources and business operations within global organizations like Deloitte and HSBC. Recognized for a keen eye for detail and the ability to manage complex program logistics while maintaining high standards of organizational compliance. A collaborative communicator dedicated to fostering strong stakeholder relationships and driving process improvements that align daily operations with broader business priorities.

Talent Operations HR Associate at Deloitte (2025-07 – Present)

• Facilitates the seamless execution of departmental initiatives by resolving employee inquiries and tracking pending requests to ensure all resolutions consistently meet defined SLAs.
• Manages and audits critical employee data within internal HRIS and Candidate Tracking Systems to maintain operational compliance and ensure the accuracy of complex reporting and pivot summaries.
• Drives process efficiency by identifying service bottlenecks and coordinating with cross-functional stakeholders to provide management with data-driven insights on request Turn Around Time (TAT).

Senior Associate, BCS UK at HSBC Bank (2025-03 – 2025-05)

• Responded to time-sensitive, high-value queries and escalations from UK business clients, resolving complex inquiries at the first point of contact to ensure high levels of engagement.
• Acted as a subject resource for payment industry systems to drive workflow optimizations and managed the end-to-end complaint resolution process through detailed investigation and resolution.
• Contributed to a supportive work environment by building trusted relationships with cross-functional colleagues to maintain service quality and meet defined team metrics.

Subject Matter Expert (SME) at ULTATEL (2024-09 – 2025-02)

• Directed team activities by distributing tasks based on capacity and providing consistent coaching and guidance to employees to enhance service quality and individual professional development.
• Conducted periodic reporting and performance analysis to identify business requirements and implemented operational strategies that improved overall team efficiency.
• Led high-level meetings and collaborative sessions to facilitate cross-departmental alignment, ensuring team output consistently met organizational goals and quality standards.

B2B Business Development Representative at ULTATEL (2023-03 – 2024-08)

• Managed specialized projects to analyze business needs and gathered direct feedback from target companies to identify skills or service gaps and ensure the delivery of optimized solutions.
• Facilitated the end-to-end communication cycle by scheduling and attending stakeholder meetings, acting as a bridge between key decision-makers and internal teams to ensure seamless knowledge transfer.
• Leveraged data-driven market insights to develop comprehensive reports that informed strategic planning and supported long-term stakeholder retention.

Real Estate Telemarketer Agent at Proper Business Solutions (2021-12 – 2022-10)

• Developed strong interpersonal communication skills by conducting high-volume outreach to US-based clients to identify specific property requirements and provide tailored service solutions.
• Executed a comprehensive needs-analysis process by gathering critical data points from potential clients and validating information through internal systems to ensure high lead accuracy and successful outcomes.
• Maintained meticulous records of client engagement and followed up consistently to manage the end-to-end information flow, ensuring that all data provided to stakeholders was verified and actionable.

Bachelor's Degree in English Language and Linguistics – Helwan University (2023)