Nirvana Haggag

Detail-oriented Human Resources professional with over 5 years of experience across multinational organizations including Talabat, Amazon, Instashop, and Cargoland. MBA graduate specializing in Human Resources Management with proven expertise in personnel administration, employee relations, onboarding, performance management, workforce coordination, attendance management, and operational compliance. Demonstrated success in leading teams, optimizing processes, supporting employee engagement initiatives, and maintaining organizational efficiency in fast-paced environments.

Personnel Specialist at Cargoland (2025-04 – 2026-04)

• Managed end-to-end personnel administration, attendance tracking, employee scheduling, and leave management.
• Maintained employee records and ensured compliance with internal policies and HR procedures.
• Acted as a key liaison between employees and management, resolving inquiries and supporting employee relations.
• Administered employee benefits and coordinated engagement initiatives, meetings, and workplace activities.

E-Commerce Content Team Leader at Talabat (2023-06 – 2025-03)

• Led and mentored a cross-functional operations team while consistently achieving departmental KPIs.
• Managed onboarding and training programs for new hires, accelerating integration and productivity.
• Conducted quality audits and performance monitoring to maintain operational excellence.
• Implemented workflow improvements that increased efficiency and reduced processing time.

E-Commerce Content Creator at Instashop (2022-04 – 2023-04)

• Managed restaurant and product database updates across the Egyptian market.
• Performed routine quality assurance checks and image auditing activities.
• Created and maintained product records while ensuring data accuracy.
• Collaborated with business partners to enhance database quality and customer experience.

Retention & Collection Advisor at Etisalat Global Services (2021-09 – 2022-03)

• Handled customer retention and cancellation requests.
• Promoted tailored solutions and offers to improve customer satisfaction and retention.
• Managed overdue payment collections while maintaining strong customer relationships.

Customer Service Representative at Amazon (2018-04 – 2019-04)

• Resolved customer complaints and inquiries through multiple communication channels.
• Assisted customers with returns, collections, and account-related requests.
• Provided information regarding products, promotions, and services.

Master of Business Administration (MBA) in Human Resources Management – The Arab Academy for Management, Banking & Financial Sciences (2026-02)

Bachelor's Degree in Public Relations and Advertising – Ahram Canadian University (2021-08)