Omar Wahed

Proven leader in customer service with a focus on team efficiency and quality. Skilled in training development and problem resolution, achieving high customer satisfaction and sales targets. Results-driven Telesales Team Leader with experience in developing effective sales strategies and training programs.

Expertise in fostering team collaboration and achieving monthly sales targets through data analysis and performance monitoring. Dynamic professional with a strong background in team leadership and customer service. Known for effective training development and timely problem resolution, driving enhanced performance and customer satisfaction.

Telesales at E&, Cairo (2023-01 – 2023-10)

• Selling services and products such as routers and internet services.
• Dealing with all segments of society and all ages, and developing communication skills.
• Convincing the customer, delivering information, ensuring satisfaction, and providing the ideal solution to achieve the highest return on sales and achieve targets.
• Conducted outbound calls to promote products and services.
• Maintained accurate records of customer interactions in the CRM system.
• Followed up with leads to ensure customer satisfaction and retention.

Telesales Senior at Success academy, Cairo (2023-09 – 2024-11)

• Convincing people and selling courses such as English, ICDL, Soft Skills, and HR courses.
• Developing selling skills, persuasion techniques, dealing with college students and graduates, and achieving the required monthly sales.
• Supporting the team and new employees, leading the work team, creating data analysis of monthly sales numbers, and following up with the team to reach the highest results.
• Taking responsibility for maintaining the required level and creating a healthy and pleasant work environment to achieve the highest results.
• Led telesales team to meet daily call targets and customer engagement goals.
• Developed training materials to enhance team skills and sales effectiveness.

Customer care team leader at Vodafone, Giza (2024-09 – Present)

• Led customer service team to enhance service quality and efficiency.
• Trained new staff on company policies and customer interaction techniques.
• Monitored team performance and provided constructive feedback regularly.
• Developed training materials to improve team knowledge and skills.
• Quality service, achieving customer satisfaction, providing the best service, increasing sales, and achieving the efficiency target.
• Updated system with order specifics and customer data, preferences, and billing information.
• Resolved escalated customer complaints in a timely manner.
• Analysis of recurring problems in order to develop long-term solutions.

Retail sales at Cartona, Giza (2026-01 – 2026-07)

• Analysis of recurring problems in order to develop long-term solutions.
• Resolved escalated customer complaints in a timely manner.
• Selling services and products such as routers and internet services.
• Supporting the team and new employees, leading the work team, creating data analysis of monthly sales numbers, and following up with the team to reach the highest results.