Rawan Alaa

Amadeus Certified Ticketing agent with a strong foundation in flight reservation systems, passenger fares, and ticketing procedures earned through the EgyptAir Training Academy. Combining formal GDS hands-on training with proven customer service and business communication skills. Driven, detail-oriented, and fully prepared to step into an entry-level Ticketing Agent role to deliver high-quality booking and customer support

Customer Service & hotel reservations Agent at mamlakat al rayah (2025-08 – 2026-07)

• Managed daily client inquiries with high satisfaction rates and delivered professional customer support.
• Handled booking reservation, schedules, and cross-functional administrative duties.
• Utilized Microsoft Outlook and email platforms for professional correspondence and vendor communications.
• Resolved client issues efficiently while maintaining strict service-level standards.

Bachelor's Degree in Social Work – Helwan University (2025)