Passant Ibrahim

Operations and team-management professional with experience in travel and tourism, branch operations, recruitment, onboarding, training, workflow coordination, and performance monitoring. Helped establish and manage an independent branch, leading teams of up to 20 employees and developing training materials, operational files, destination guides, and practical work checklists. Combines hands-on experience in travel sales and customer coordination with day-to-day administrative and people-management responsibilities.

Familiar with multiple travel and hotel booking platforms.

Branch Manager at ALMOUNAFIS TRAVEL & TOURISM (2025-11 – 2026-10)

• Managed an independent branch established in November 2025, overseeing recruitment, onboarding, training, daily operations, and team performance.
• Handled recruitment activities including application review, CV screening, candidate interviews, and employee selection.
• Developed structured training materials, operational files, destination guides, sales playbooks, and practical checklists to support consistent procedures.
• Led a team of 17 employees, with experience managing teams of up to 20 sales employees.
• Coordinated incoming customer inquiries and sales requests, distributed workloads, and provided ongoing coaching and operational support.
• Monitored employee performance, identified development needs, resolved workflow issues, and supported the team during training and peak workloads.
• Maintained personal sales responsibilities alongside branch management, generating SAR 38,000 in sales revenue in one month.

Team Leader at ALMOUNAFIS TRAVEL & TOURISM (2025-02 – 2025-10)

• Supervised sales activities and monitored team performance, follow-up quality, and progress toward sales targets.
• Trained new employees on customer communication, travel package presentation, objection handling, and follow-up practices.
• Reviewed results, provided coaching, and supported team members in improving performance while continuing personal sales activities.

Travel Sales Executive at ALMOUNAFIS TRAVEL & TOURISM (2024-12 – 2025-01)

• Handled inquiries from Saudi customers and supported the sale of international travel packages, including hotels, flights, tours, and transfers.
• Prepared customer-facing proposals, explained package details, followed up on leads, and supported booking conversions.

Sales Representative at NOKHBAT AL ALAM TRAVEL & TOURISM (2024-08 – 2024-12)

• Communicated with prospective customers, presented travel services, answered inquiries, and supported sales and booking conversions.
• Contributed to sales activities during a five-month period in the travel and tourism sector.

Bachelor’s Degree in Management Technology and Information Systems – Port Said University (2024)