Capacity Building Training, Coordination Consultant & Events Manager at COMCRA Events (2025-05 – Present)
- Developed and edited written communications, session reports, and institutional documentation in English and Arabic for international training programmes and ministerial conferences.
- Produced multimedia content and promotional materials for capacity-building events, adapting messaging for diverse institutional and public audiences.
- Managed communications and coordination with multi-stakeholder groups including government ministries, international organizations, and civil society partners across the MENA region.
- Maintained records, databases, and contact lists for training programmes, ensuring accurate documentation and follow-up across all activities.
- Prepared strategic reports and meeting documentation that informed long-term institutional partnerships and programme planning.
Account & Event Manager at Arabesque International (2025-06 – 2025-08)
- Prepared detailed event proposals, creative briefs, and competitive pricing packages for private cultural events.
- Negotiated and finalized client contracts, managing approvals, sign-offs, and payment follow-up.
- Managed events end-to-end: programme development, timeline creation, and run-of-show documentation.
- Sourced and managed vendors across AV, lighting, catering, decor, and printing; negotiated supplier contracts and tracked deliverables.
- Prepared bilingual (Arabic/English) briefing materials, MC scripts, and guest-facing communications.
- Monitored event budgets against actuals, identifying variances and optimizing supplier spend.
- Maintained accurate CRM records and project documentation across all active accounts.
Livelihoods & Protection Programme Specialist at UN World Food Programme (WFP) (2020-07 – 2025-05)
Programme Management
- Managed and monitored a portfolio of livelihoods and resilience projects across five southern governorates, aligned with donor requirements and WFP's Interim Country Strategic Plan.
- Led Seasonal Livelihoods Programming (SLP) designed methodology, coordinated stakeholders, and produced the final evidence-based report informing early recovery interventions.
- Designed a full suite of project cycle tools including: needs prioritization tools to identify the most critical and high-impact community interventions; project selection tools to assess and rank large-scale infrastructure projects (wastewater treatment plants, irrigation canals, pumping stations, well rehabilitation, flour mills, and government-subsidized bakeries); implementation tracking tools to monitor progress against timelines and deliverables; and effectiveness and impact measurement tools to evaluate outcomes at beneficiary and community level.
- Conducted context analyses, needs assessments, and food security profiles to identify gaps and propose solutions.
- Provided technical oversight and coaching to NGO partners on community-based assets and income-generating activities.
- Supported high-level missions (Regional Director, Executive Director, ICSP evaluation) and served as Officer-in-Charge for the Early Recovery & Livelihoods unit when required.
Protection Focal Point at UN World Food Programme (WFP) (2020-07 – 2025-05)
Protection Mainstreaming (4 years, Dual-Hat Role)
- Systematically mainstreamed protection principles (safety, dignity, non-discrimination, Do No Harm) across all livelihoods and food assistance interventions.
- Conducted protection risk analyses for distribution and project sites; led GBV mitigation design and adjusted delivery modalities accordingly.
- Led disability inclusion efforts for the Southern Area Office, including consent procedures and FGDs with disability centres.
- Built and managed a protection focal point network across cooperating partners, organizing coordination meetings and monitoring referral progress.
- Represented WFP in protection, GBV, and child protection sub-sector inter-agency meetings.
PSEA, Safeguarding & Capacity Building at UN World Food Programme (WFP) (2020-07 – 2025-05)
- Certified Trainer-of-Trainers: independently delivered PSEA trainings to all WFP Syria staff and local NGO partners.
- Assessed partners' PSEA and safeguarding compliance; provided tailored coaching to meet inter-agency minimum standards.
Performance at UN World Food Programme (WFP) (2022-01 – 2024-12)
- Rated 'Successful' in three consecutive WFP PACE performance cycles (2022–2024), recognized for strong problem-solving, leadership, and ownership of complex field challenges.
Event Coordinator, Planner & Business Consultant at Freelance (2020-01 – Present)
- Planned and executed events, training sessions, conferences, and exhibitions, ensuring smooth operations and high client satisfaction.
- Coordinated with vendors, managed budgets, and handled logistics for indoor and outdoor events.
- Developed detailed event plans, timelines, and marketing strategies to enhance market reach.
- Provided on-site support and ushering services during events to ensure successful outcomes.
- Conducted market research and provided strategic business advice to optimize operations and increase revenue.
- Assisted in planning corporate events to promote business initiatives and trained staff.
- Evaluated event success through feedback collection and reporting to refine future planning processes.
Community Centre Coordinator / Protection Officer at Danish Refugee Council (DRC) (2017-08 – 2019-12)
- Led day-to-day operations of a multi-service community centre delivering protection, MHPSS, legal aid, education, and livelihood services to over 2,000 beneficiaries annually.
- Managed annual operational budget of ~USD 150,000; coordinated logistics and procurement across multiple centres.
- Led and developed a multidisciplinary team of 35 staff and volunteers, embedding DRC's Code of Conduct and PSEAH standards.
- Established and managed a community feedback and complaint mechanism (CFM), strengthening accountability and improving response times for high-risk cases.
- Oversaw vocational training programs (sewing, hairdressing, nursing) and psychosocial support curricula for children and youth.
- Received a formal letter of appreciation from DRC Syria management for outstanding performance and leadership.
Livelihoods Head of Unit / Livelihoods Officer at Danish Refugee Council (DRC) (2014-03 – 2017-08)
- Led a livelihoods unit of 5 staff delivering Economic Recovery programming: CVA, vocational training, business start-up and scale-up grants.
- Facilitated training programmes in business development, marketing, employment readiness, and vocational guidance for conflict-affected IDPs.
- Designed and applied monitoring and selection tools; conducted FGDs and needs assessments to inform activity planning.
- Prepared internal and donor-facing reports covering progress, challenges, achievements, and success stories.
Livelihoods Assistant at Danish Refugee Council (DRC) (2013-11 – 2014-03)
- Monitored field implementation of livelihoods activities and facilitated business development and marketing courses.
- Supported beneficiary registration, data entry, and documentation in line with DRC's data management standards.
Operations & Marketing Manager at E-Move for Shipping & Clearance (2011-03 – 2012-03)
- Managed dual responsibility for operations and marketing, leading a team of 12 operations staff.
- Designed and implemented a comprehensive operations management system from scratch; delivered training to all team members.
- Managed VIP customer relationships and coordinated between Damascus HQ and international branch offices.
Operation Assistant at Global Network Cargo Syria (2010-04 – 2010-10)
Accountant at Dylon for Paint and Building Material (2009-01 – 2014-12)
Executive Secretary at DARCO for Painting and Building Material (2008-01 – 2010-12)
