Thailandy

My name is Mohamed Basel Mohamed Abduldaiem, my age is 30 years old, graduated from Faculty of Law in 2019, I have been working in customer service sector since 2020

Sales Assistant at Thutmose perfume Palace (2019-08 – Present)

Provided personalized service to all customers who entered the store. It was here that I was truly able to showcase my love of customer service by ensuring they received the knowledge of all store promotions and special offers.

• Ensuring an exceedingly high level of customer service.
• Handling customer queries patiently and efficiently while dealing with any complaints. When the need arose, I escalated the situation to a manager.
• Ensured that the visual standards of the store met high standards.
• Strong organizational and planning skills with close attention to detail. Gained valuable experience in using effective sales techniques.
• Building great relationships with customers, colleagues, and suppliers.

Airline Ticketing Agent at Barcelona Travel & Tourism (2016-01 – 2017-02)

• Handling flights reservations (Amadeus System).
• Made booking arrangements for clients in person, on the phone and online.
• Worked to diligently resolve booking and scheduling issues.
• Ensure that all booking procedures followed industry standards.
• Posted schedule changes online and informed clients directly.
• Monitored airline schedules and posted updates on the airline website.
• Issued personal, business and corporate bookings.
• Developed and implemented promotional strategies to boost airline bookings.
• Consistently offered a high level of customer service.

Bachelor of Law in Law – Aswan University (2019)