Rowan Elsayed

Experienced Administrative Assistant with a strong background in Administration, Tourism & Travel Sales, Real Estate, Customer Service, Hospitality, and Social Media Moderation. Skilled in office administration, travel package sales, customer communication, scheduling, record management, data entry, and supporting daily business operations. Proven ability to handle multiple responsibilities, work under pressure, and maintain high levels of customer satisfaction.

Seeking a position in Administration, Operations Support, or Sales Administration where I can contribute to organizational success and continue developing my professional skills.

Sales Agent & Social Media Moderator at Al Masriya Al Alamia Tourism (2026-01 – Present)

• Responded promptly and professionally to customer inquiries, comments, and messages across social media platforms (Facebook, Instagram, WhatsApp).
• Provided clients with detailed travel package information, itineraries, pricing, hotel reservations, and visa requirements.
• Handled full-cycle sales processes, converting social media leads into active bookings and achieving monthly sales targets.
• Managed reservation records, payment tracking, customer databases, and booking documentation.
• Followed up with clients prior to departure and post-trip to ensure satisfaction and gather feedback.
• Coordinated with operations, transportation, and hotel partners to ensure seamless travel arrangements.

Administrative Assistant at Capital Logistics Company (2025-01 – 2026-02)

• Managed daily administrative and office support activities.
• Maintained company records, files, and documentation.
• Performed data entry and updated operational records.
• Coordinated communication between departments.
• Assisted management with administrative and organizational tasks.
• Handled emails, phone calls, and document processing.
• Prepared and organized reports and company files.

Receptionist & Social Media Moderator at Dar Al Salam Hotel - Alexandria (2024-07 – 2025-01)

• Managed guest reservations and booking records.
• Handled check-in and check-out procedures.
• Processed payments and maintained customer information.
• Responded to guest inquiries and resolved complaints professionally.
• Managed social media messages and customer inquiries.
• Responded to comments and online customer requests.
• Assisted in promoting hotel services through social media platforms.
• Coordinated with different departments to ensure customer satisfaction.

Sales Agent at Shaety Real Estate Investment (2023-05 – 2025-01)

• Generated and followed up on sales leads.
• Scheduled client meetings and property viewings.
• Assisted customers throughout the sales process.
• Maintained customer records and sales reports.
• Coordinated with marketing teams to support property promotion.
• Achieved sales targets and supported business growth.

Team Leader - Sales & Accounting at Fouad Ahmed Jewellery Company (2021-01 – 2023-04)

• Supervised daily sales operations.
• Managed cash transactions and accounting records.
• Assisted with invoicing and inventory management.
• Trained and supported new employees.
• Achieved monthly sales targets.
• Coordinated branch administrative activities.

Customer Service Representative at Unitrade (2019-02 – 2020-12)

• Handled customer inquiries and appointments.
• Coordinated communication between customers and sales teams.
• Maintained customer information and records.
• Provided professional customer support and follow-up.

Bachelor of Law – Alexandria University (2021)