Yosra Yassen

Hard worker. Able to work under pressure to meet deadlines. Able to work efficiently individually or as a team member. Accurate, well organized, plan tasks timely. Fast learner acquires new skills quickly. Active and self-motivated. Perfect negotiation skills and presentation skills acquired from customer service work. Excellent communication skills gained through my experience in customer service. free for move to Saudi Arabia (family visit visa)

Trade compliance Administrator at Energizer Egypt (2023-08 – Present)

• Administer trade compliance activities and ensure administrative requirements and data are met
• Support the business by providing oversight of the logistical import of goods
• Support organization in performing tasks and adhering to the trade compliance processes, procedures and tools
• Review and process all Import Customs declaration of the importing location/plant
• Review and evaluate the data prepared for import declaration to 3rd party provider
• Monthly Auditing for Egypt Entries Import/Export
• Take the lead of the full Duty Drawback Process
• Responsible for the document's retention
• Liaise with the Egyptian Customs Authority and be the organization primary contact
• May also perform additional duties as assigned
• Contact with agents and shipping lines
• Handling import shipments
• Handling the clearance process
• Revise shipment docs 'Weights, Quantity and H.S code'
• Following with the brokers the clearance steps
• Sending daily reports to all clients

Import Coordinator at DSV-UTI (2019-01 – 2023-07)

• Contact with agents and shipping lines
• Handling import shipments
• Handling the clearance process
• Revise shipment docs 'Weights, Quantity and H.S code'
• Following with the brokers the clearance steps
• Sending daily reports to all clients
• Issuing shipment invoices
• Solving clearance issues 'Escalations, Under deposit Release, etc'

Customer Service at Orange (2018-01 – 2019-01)

• Issuing shipment invoices
• Solving clearance issues 'Escalations, Under deposit Release, etc'
• Following with the truckers
• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied
• Learn to identify customer needs or desires in order to recommend the appropriate product or service
• Be able to process orders, forms, applications, or requests
• Work with colleagues when necessary to resolve customer complaints
• Provide feedback to other departments to help improve sales, marketing, and business processes
• Learn about the products inside and out to be able to answer any questions from customers

Bachelor of commerce – Faculty of commerce University