Youssef Mostafa

Dedicated and detail-oriented aspiring Linux Systems Engineer with a deep technical foundation in Red Hat Enterprise Linux (RHEL). Having rigorously completed RH124 and RH134, I possess a command of core administrative tasks, including file management, software configuration, and security orchestration. I am driven by the challenge of building stable, scalable environments and am eager to apply my troubleshooting skills within a high-performance engineering team.

I am committed to continuous learning and professional growth in automated infrastructure and open-source ecosystems.

Customer Service Engineer at NCR ATLEOS (2024-03 – 2025-06)

Maintenance role focused on hardware and software lifecycle, scripting optimization, network configuration, and proactive maintenance for ATM units.

• Maintained high system availability for ATM units by performing root-cause analysis, hardware component replacement, and full OS imaging.
• Resolved recurring software errors by auditing and modifying script files and batch processes, reducing system downtime and preventing future failures.
• Troubleshooting end-to-end connectivity issues, including physical cable repairs and logical configuration of IPv4 networking (IP, Gateway, Subnet Mask, and Hostname management).
• Implemented preventative measures and system health checks to identify potential failure points before they impacted service.
• Successfully managed high-volume workloads and time-sensitive deployments, consistently meeting strict project milestones without compromising system integrity.
• Leveraged a team-oriented approach to resolve complex technical obstacles, sharing knowledge and resources to ensure collective success and project completion.
• Proven ability to maintain focus and deliver high-quality results in high-pressure environments, effectively prioritizing tasks to meet service-level agreements (SLAs).
• Delivered high-quality technical support focused on speed, safety, and professional excellence to ensure maximum customer satisfaction.
• Employed a rigorous diagnostic approach to identify the source of system failures, implementing permanent fixes that eliminated recurring errors and enhanced long-term stability.
• Managed high-pressure customer interactions with a calm, professional demeanor, translating complex technical issues into clear updates and actionable solutions.
• Committed to providing zero-error service by performing comprehensive system health checks and post-repair testing.

Bachelor of Engineering in Electromechanical Engineering – Faculty Of Engineering, Alexandria University (2016-10 – 2021-10)