Abisai Monzon

Customer Service and Sales professional with over 7 years of experience delivering exceptional customer support, driving sales, and building strong customer relationships. Fluent in English and Spanish with proven experience assisting U.S. customers, resolving complex issues, identifying customer needs, and consistently exceeding performance goals.

Customer Service & Sales Representative at Royal Caribbean Group (2021-12 – 2026)

• Provided customer support to English-speaking guests.
• Recommended cruise packages, shore excursions, beverage packages, and onboard services.
• Consistently met and exceeded sales and customer satisfaction goals.
• Resolved customer concerns while maintaining a positive customer experience.
• Worked efficiently with multiple systems in a fast-paced environment.

Customer Service Representative (2019-02 – 2021-12)

• Delivered customer support, resolved inquiries, maintained records, and collaborated with team members.

Quality Systems Assistant (2016-10 – 2017-11)

• Supported quality documentation, compliance, and process improvement.

Accounting Technician in Perito Contador – Centro Educativo Personalizado Nezeel (2014 – 2016)