Ahmed Hamdy Abdou

Results-driven Sales Executive with over 10+ years of experience in FMCG, food service, and key account management in Kuwait. Proven track record in managing Horeca accounts, developing new business, increasing sales volume, and maintaining long-term customer relationships. Strong background in negotiation, collections, and achieving sales targets with consistent performance growth.

Sales Executive – Key Account (Horeca / FMCG Food Products) - Azzad Trading Group Co. - Kuwait

(2024-07)

• Manage key Horeca accounts including hotels, restaurants, and catering clients.
• Drive direct sales of local and international food products.
• Achieved approximately 15% increase in sales performance through account development and upselling strategies.
• Develop strong relationships with decision makers to ensure long-term partnerships.
• Handle daily customer visits, order processing, and business follow-ups.
• Monitor customer payments and ensure timely collections.
• Identify new opportunities and expand customer base.

Sales & Marketing Specialist - Legion Foods - Kuwait

(2021-07 - 2024-06)

• Managed existing customers and opened new accounts in FMCG sector.
• Conducted daily field visits according to sales schedule.
• Built strong customer relationships and handled all communications and appointments.
• Managed monthly collections and ensured payment compliance.
• Supported sales growth through consistent follow-ups and service excellence.

Sales Executive - Al Yasra Foods - Kuwait

(2013-11 - 2020-06)

• Executed sales strategy to acquire new customers and manage key accounts.
• Conducted market analysis to identify new business opportunities.
• Maintained strong long-term relationships with key accounts.
• Negotiated contracts and ensured execution of agreements.
• Collaborated with Marketing, Supply Chain, Finance, and Logistics teams.
• Achieved monthly sales targets and improved distribution and volume.
• Conducted business reviews and analyzed promotions and performance.

Call Center Officer - DHL Express - Kuwait

(2010-09 - 2013-06)

• Handled customer inquiries and complaints.
• Tracked shipment history and provided updates.
• Maintained accurate daily operational records.

Phone Officer (Call Center) - National Bank of Kuwait (NBK) - Kuwait

(2007-04 - 2009-06)

• Delivered customer service and handled client requests.
• Worked under banking service standards.
• Supported product sales and contributed to revenue generation.
• Managed high-pressure environments with professionalism.

Service Coordinator - Al-Nawasi General Trading Co. - Kuwait

(2004-10 - 2006-09)

• Coordinated between customers and technical workshop teams.
• Scheduled engineers and managed daily operations.
• Handled quotations and customer follow-ups.
• Provided IT support, installation, and troubleshooting services.

High School - Al-Wataniya private School (1999)

English Course - Al-Athary Institute (2002)

A+ IT Course - Al-Athary Institute (2002)