Aiden

Adaptable IT professional with strong foundation in problem-solving and customer service skills, coupled with technical proficiency in software troubleshooting and network management. Demonstrates exceptional communication and teamwork abilities, ensuring seamless interactions with clients and colleagues. Dedicated to improving IT infrastructure and enhancing user experiences through proactive support and innovative solutions.

Administrative Assistant at CUBS Ghana (2023-10 – 2026-08)

• Collaborated closely with development teams during launch of new digital platforms ensuring seamless integration.
• Achieved improved system reliability by conducting routine maintenance checks.
• Streamlined communication pathways between IT department and other teams for enhanced efficiency.
• Guaranteed client satisfaction, consulting with QA to verify company standards were met.
• Prepared equipment for staff uses, installing cables, operating systems, and software.
• Followed manufacturing instructions and design specifications when completing repairs.

National Service Person at Akuapim South District (2022-09 – 2023-09)

• Installed and configured computer systems for optimized performance.
• Enhanced network security with the installation of updated antivirus software.
• Oversaw inventory of IT assets, maintaining accurate records.
• Collaborated on team projects to deliver results under tight deadlines.
• Offered IT support during key meetings and events.
• Tested function of peripheral equipment and completed quality repairs.

Customer Service (Remote Role) at Applause (2021-02 – 2022-06)

• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Participated in regular training to maintain up-to-date knowledge on company products and policies.
• Answered telephone calls per day with professionalism.
• Implemented customer follow up to uphold service standards.
• Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.

Bachelor of Science in Information Technology – Ghana Communication Technology University (2018-09 – 2022-09)