Alba Ramirez

B2B Account Management professional with experience managing SMB and mid-market accounts in an international technology company.

Background in consultative sales and customer relationship development, working with partners and internal teams. Experienced in post-sales follow-up, coordinating customer issue resolution and supporting renewals. Focused on Customer Success, customer retention and account growth.

Commercial Sales Manager - Palo Alto Networks

(2023-01 - 2026-01)

• Managed a multiregional territory of SMB and mid-market accounts, leading opportunities from needs discovery through closing.
• Built relationships with customers and key stakeholders, coordinating proposals with partners, distributors and internal teams.
• Followed up with customers after the sale and worked with technical teams to address issues arising during migrations and account expansions.
• Contributed to renewals and identified growth opportunities within existing accounts through upselling and cross-selling.
• Planned territory strategies in collaboration with channel partners and distributors.

Associate Sales Representative - Palo Alto Networks

(2021-01 - 2023-01)

• Maintained personalized contact with strategic accounts and collaborated with Marketing on the organization and follow-up of corporate events.
• Supported the specialist sales team in preparing proposals and sales presentations.
• Directly managed a commercial territory, leading to promotion to Commercial Sales Manager.

Administrative Assistant - Mesos Gestión y Servicios

(2020-01 - 2021-01)

• Handled home insurance cases, coordinating support for policyholders, service technicians and related billing

Dietitian - Hospital La Zarzuela

(2019-01 - 2020-01)

• Provided personalized care to hospitalized patients, managing menu selection and adaptation according to assigned dietary guidelines.

Customer Service and Sales - Bipi Mobility

(2017-01 - 2019-01)

• Handled lead acquisition and phone follow-up, along with booking management, inquiries, and incident resolution via phone, email, and chat.

Course - Digital Marketing - CEI (2026-01)

Higher Technician Degree - Dietetics - Institut Roger de Llúria (2019-01)