Alessandro Garofane

Customer-focused Passenger Service Agent with extensive experience in airport operations, hospitality, tourism, and guest services. Currently supporting Ryanair operations at Málaga Airport through Azul Handling, delivering exceptional passenger assistance across check-in, boarding, travel document verification, and customer service while maintaining the highest standards of professionalism, efficiency, and safety. With a strong background in hospitality and guest relations, I have developed excellent communication, problem-solving, and interpersonal skills in fast-paced, multicultural environments.

Passionate about aviation and committed to creating positive passenger experiences, I am now seeking to transition into a Cabin Crew position where I can contribute to passenger comfort, safety, and exceptional onboard service.

Passenger Service Agent at Azul Handling (Ryanair) (2026-01 – Present)

• Deliver exceptional passenger assistance throughout check-in, boarding, and departure procedures while maintaining the highest customer service standards.
• Verify travel documents, boarding passes, and passenger information in compliance with airline and airport regulations.
• Assist passengers with self-service kiosks, excess baggage processing, and special travel requirements.
• Collaborate with airline and airport teams to ensure safe, efficient, and on-time flight operations.

Property & Guest Experience Manager at Self-Employed (2016-06 – Present)

• Manage short-term tourist accommodations through Airbnb and Booking.com, overseeing reservations and daily operations.
• Coordinate guest communication, check-ins, check-outs, housekeeping, and property maintenance.
• Deliver exceptional customer service by resolving guest requests promptly and professionally.
• Maintain high guest satisfaction through excellent organization, attention to detail, and personalized hospitality.

Front Office Receptionist at Ilunion Hotels (2014-03 – 2016-03)

• Managed front desk operations, including guest check-in, check-out, and reservation services.
• Assisted international guests with inquiries, requests, and complaint resolution while ensuring a positive experience.
• Coordinated with housekeeping and hotel departments to maintain efficient daily operations.
• Delivered professional, friendly service in a fast-paced hospitality environment.

Restaurant Supervisor at Gioberti Waikeri

• Supervised daily restaurant operations while maintaining high standards of customer service.
• Managed reservations, guest seating, and food and beverage service during busy operating hours.
• Processed cash and card payments accurately while supporting daily operational activities.
• Worked closely with the team to deliver an efficient, welcoming, and enjoyable dining experience.

Diploma – Technical Commercial Institute