Alex Banegas (ESPAÑOL)
Pedro Asua 67 , 1-C Vitoria Gasteiz
Personal Summary
Motivated 54 years Assistant Hotel Director with over 30 several years of experience in the hospitality industry, Energetic self-starter and team builder, Professional in appearance and demeanor. successfully contributing to company profits by improving team efficiency and productivity.
Professional Skills
- Communications
- Organization
- Customer services
- Leader ship
- Decision Making
- Stress Management
- Flexibility
- Teamwork
- Time Management
Core Qualifications
- Strategic planning
- Problem-solving
- Customer Focus
- Drive Stress Tolerance
- Eye for quality and excellence
- Hands On mentality
- Proven leadership abilities and communication
- Strong organizational and computer skills
- Fluent command of English
- Work over 30 years’ experience on passenger ships
- Fidelio & Microsoft Office
Professional Experience
Company: Celebration Cruise line ----- Period Dec 2014 – Nov 2022 Position: Assistant Hotel Director
- Supervising entire hotel department and motivating crew and management staff.
- Organizing and conducting check-in and check-out every turn around cruise.
- Supervising general administrative tasks for all departments with the Division Heads.
- Handling and resolving guests’ and crew concerns.
- Holding regular briefings and meetings with all head of departments.
- Ensuring a professional, friendly and courteous service to all guests.
- Maintaining effective control of revenue and expenditure to achieve optimum financial efficiency.
- Working to improve the profitability, productivity and efficiency of the Ship Divisions.
- Handling and resolving Guests’ logs complains and crew concerns also deals directly with those complaints, which require intervention by ship’s management.
- Ensuring a high-quality service in the accommodation and catering 24/7.
- Experience in managing large Hotel operations, teams of 800+ staff.
- Any other duties advised by Hotel Director.
- Relieving Hotel Director during his absence.
Position: Cruise Director
- Overall supervision of all aspects of on-board entertainment and leisure Guests programme.
- Management of all cruise staff, musicians, entertainers, lecturers, instructors.
- Maintain effective contact with Guests, ensuring high quality customer relations. .
- Lead the Cruise Team, rotations, appraisals, development; also training of stage presence, announcements and public speaking.
- Serve as Master of Ceremonies for numerous high-profile events
- Create and implement Daily Cruise Program of events and activities
- Assist with Embarkation and Debarkation every turnaround cruise.
- Lead the cruise staff team schedule and Rotation, check daily Kronos (MLC)
- MC open and close showtime every day.
Company: Ibero Cruceros --- Period: April 2007 - Nov 2014
Assistant Cruise Director
- Oversaw department budget and prizes inventory.
- Host and MC for numerous Entertainment activities and events.
- Provided excellent customer service to 2,000+ Guests per cruise.
- Lead embarkation and debark every turnaround cruise.
- Lead the cruise staff team schedule and Rotation, check daily Kronos (MLC).
- Assume all leadership responsibilities in Cruise Director’s absence.
Company: Dolphin Cruise Line --- Period: March 1992 - Dec 2006
DJ/ Cruise Staff / Assistant Cruise Director
Assistant Cruise Director
- Provided outstanding customer Service /Guest experience in both guest relations and entertainment.
- Assisted with embarkation and debark, including English and Spanish translation.
- Primary host and MC of games and event throughout the entertainment platform.
- Lead the cruise staff team schedule and rotation, check daily Kronos (MLC).
- Assume all leadership responsibilities in Cruise Director’s absence.
Cruise Staff
- Attends and hosts events as directed.
- Door for shows every night and backstage help for shows sometimes.
- Engages with Guests daily, activities, trivia’s games, show themes, line dances.
- Assists as necessary in maintaining the Library.
- Debark and embark every turnaround.
- Captain party participation.
Disc Jockey
- Operating the entertainment equipment in the discotheque.
- Assisting the adult, children and teen cruise staff during the activities organized in the discotheque.
- Adapting the musical content to the tastes of the Guests present, with regard to the song lists required and their proper mixing.
