Alex Serrano

IT & OT Manager with 10+ years of experience leading infrastructure, network, and industrial system environments within manufacturing operations. Proven track record aligning technology with business and production goals, strengthening cybersecurity posture, and driving resilient, high-availability architectures. Experienced in bridging IT and OT domains to support digital transformation, operational continuity, and secure plant operations.

Operations Technology Manager at MM Packaging (2026-03 – Present)

• Lead the integration and governance of Operational Technology (OT) environments, ensuring secure and reliable interaction between industrial systems and corporate IT infrastructure.
• Define and implement segmentation, monitoring, and access control strategies aligned with industry standards (e.g., Purdue Model and NIS2 requirements).
• Coordinate cross-functional teams (automation, IT, external vendors) to improve system visibility, incident response, and lifecycle management of industrial assets.

IT Manager at MM Packaging (2022-12 – 2026-03)

• Lead IT operations and infrastructure across the plant, ensuring alignment with corporate standards and business needs.
• Implemented cybersecurity controls and continuity strategies, strengthening resilience against potential threats.
• Managed vendor relationships and external service providers, optimizing cost efficiency and service delivery.
• Directed IT projects including Windows Server upgrades, VMware virtualization, and network segmentation.
• Coordinated a cross-functional IT team, fostering collaboration and performance improvement.

IT Admin at Spanish Army (2018-01 – 2022-12)

• Maintained and optimized IT infrastructure (servers, networks, and end-user systems).
• Manage two teams of IT technician (5 pax per team)
• Supported ERP integrations and daily operations, improving system uptime and reliability.
• Collaborated with business units to troubleshoot and resolve IT incidents efficientl

IT Admin at Goldcar rental (2018-01 – 2018-12)

• Directed IT security and infrastructure projects, protecting sensitive data and improving overall system reliability.
• Collaborated with business units to align IT operations with organizational objectives, ensuring smooth day-to-day operations.
• Led incident management and continuous improvement initiatives, reducing technical disruptions by 25% with the ticket platform implementation (servicenow).

IT Admin at Lynx View (2017-01 – 2017-12)

• Managed IT operations and network infrastructure, ensuring reliable access and resolving critical issues while supporting business objectives.

Higher Degree in Networked Computer Systems Administration – IES Mare Nostrum (2013-01 – 2015-12)

Intermediate Degree in Microcomputer Systems and Networks – IES Mare Nostrum (2009-01 – 2012-12)