Anna Polovenko

Analyst with 6+ years of experience in data analysis, reporting, and process optimization. Proven ability to utilize various analytical tools (Excel, SQL) and techniques to extract insights from complex datasets, providing strategic insights to drive business growth. Eager to solve problems using data, contribute expertise in data visualization, and support evidence-based decision-making with the ability to work effectively in a fast-paced environment.

Project Coordinator at Heal Canada (2025-01 – Present)

Project Coordinator responsible for content creation, digital magazine administration, data analysis, and website maintenance.

• Increased social media views and followers by creating engaging content in Canva 3 times a week for Meta, X, and TikTok
• Achieved 2-5% CTR by setting up targeted advertisements on Meta using campaign management skills
• Administered 100+ page digital magazines every 2 months, ensuring timely publication and content accuracy
• Provided actionable business insights by analyzing statistical data and preparing detailed reports
• Edited and maintained website information using WordPress to ensure up-to-date and accurate content

Data Analyst at Autodoc (2021-10 – 2024-03)

Data Analyst focused on data collection, interpretation, visualization, KPI monitoring, and optimization of first-line support agent productivity across multiple locations.

• Conducted data analyses, including collection, interpretation, and visualization to identify trends, create forecasts, and mitigate negative impacts to reach 13 main benchmarks
• Controlled key performance indicators by generating periodic reports to ensure the achievement of 10 KPI metrics. Fulfilled ad-hoc analysis for in-depth productivity examination every 2 months, improving operational performance by 15%
• Oversaw the productivity of 550-600 first-line support agents across 4 locations and 3 outsourcing partners, optimizing resource allocation among multiple interaction channels in real-time form
• Implemented a reporting monitoring system, reducing order processing delays by 12% by this, and contributing to daily operational efficiency and KPIs fulfillment
• Enhanced employees' efficiency and adherence to schedule, increasing customer service level by 10%

Operations and Sales Analyst at Venta.LTD (2020-10 – 2021-10)

Operations and Sales Analyst responsible for analyzing key metrics, creating performance reports, competitive analysis, and pricing strategy formulation.

• Analyzed key metrics such as turnover, revenue, cost adherence, and sales planning by producing 6 daily performance reports
• Created comprehensive monthly client performance reports with visualizations to illustrate market share trends and dynamics
• Investigated and analyzed the needs of over 100 customers and branch demands to formulate competitive pricing strategies, based on turnover, market share, and established benchmarks
• Performed competitive analysis on 3 rival companies, assessing their pricing strategies and market positions, to gain insights for further firm's strategy. Monitored the pricing environment providing an understanding of changes in market conditions
• Distributed sales targets for key products among 5 managers. Compiled new reporting led to a 15% average increase in goal achievement, and accordingly reached higher financial bonuses
• Managed pricing offers for clients, adjusting to market changes, leading to more than 10 successful deals

Sales Analyst at Reckitt (2017-06 – 2020-08)

Sales Analyst responsible for monitoring sales activities, database maintenance, reporting, and coordination with distributors and management.

• Monitored and reported on the sales activities, and the performance of 8 sales representatives, ensuring adherence to sales strategies
• Maintained and updated the database with accurate addresses of stores for 2 distributors and the routes for 8 sales representatives to guarantee their correctness
• Created reports for key sales programs during promotional periods, handling 5 to 20 goods over 1–2-month cycles
• Generated monthly presentations for 4 distributors, displaying dynamics of sales and quantity of active stores by retail chains, brands' performance, and their shelf share
• Coordinated reports to the main office, providing data support to 5 managers with system functions and operations preventing errors

Bachelor's degree in Management of Organizations and Business Administration – Odesa National Polytechnic University (2016-09 – 2020-06)