Ayodele Sarah

Results-driven Customer Service Representative, Cold Caller, and Appointment Setter with experience in customer support, lead generation, appointment scheduling, and relationship management. Skilled in handling high-volume outbound communications, conducting lead follow-ups, resolving customer concerns, and maintaining strong client relationships. Proven ability to manage multiple responsibilities in fast-paced and remote work environments while delivering exceptional customer experiences and meeting performance targets.

Strong communication, organizational, and problem-solving skills with proficiency in CRM systems and administrative support.

Remote Cold Caller, Appointment Setter & Follow-Up Specialist at Home Offer Today (Real Estate Company, USA) (2025-12 – Present)

• Conduct 200–300 outbound cold calls daily to property owners and prospective home sellers across the United States.
• Qualify leads by gathering property information and identifying motivated sellers.
• Schedule appointments between qualified prospects and acquisition representatives.
• Execute strategic follow-up campaigns to nurture leads and improve conversion opportunities.
• Maintain accurate records of calls, appointments, and customer interactions using CRM systems.
• Build rapport with prospects through effective communication and professional customer service.
• Handle objections confidently and provide information that encourages continued engagement.
• Consistently achieve daily call volume and appointment-setting targets while working remotely.

Customer Service Representative at Owoyemi Superstore (2023-06 – 2025-11)

• Delivered exceptional in-person and online customer support, enhancing customer satisfaction and loyalty.
• Resolved customer inquiries and complaints professionally, ensuring timely and satisfactory outcomes.
• Assisted customers with product selection and purchasing decisions, increasing sales opportunities.
• Maintained positive customer relationships through effective communication and attentive service.
• Processed transactions accurately and ensured a smooth customer experience.
• Assisted in inventory monitoring and stock management to support efficient store operations.
• Collaborated with team members to achieve service and sales objectives.

Sales and Customer Assistant at Bellania Pastries (2021-10 – 2023-05)

• Assisted customers with inquiries, orders, and product recommendations to enhance customer satisfaction.
• Processed sales transactions accurately while maintaining excellent customer service standards.
• Built strong customer relationships through personalized assistance and effective communication.
• Supported daily sales operations and contributed to achieving business targets.
• Gathered customer feedback and communicated insights to management to improve service delivery.
• Maintained organized records and supported inventory management activities.

B.Sc. in Political Science & International Relations – Crawford University