Brian Gonzalez

Hi! I'm Brian, a telecom engineer with experience in network infrastructure design, implementation and maintenance, as well as outstanding technical support/Helpdesk skills. Over the past 5 years, I've led independent projects, implementing servers and network frameworks, and the last year I worked for an ISP company. From network configuration to complex troubleshooting, my focus is to ensure efficient connectivity and user experience.

My experience in Helpdesk support has allowed me to hone skills in rapid problem identification and resolution. I pride myself on delivering effective solutions with empathy and clarity.

I collaborate with multidisciplinary teams and believe in clear communication to build strong relationships and ensure customer satisfaction. My vision is to integrate my expertise in telecommunications and technical support to deliver customer-centric solutions. I am excited to explore opportunities that merge my passion for technology with hands-on problem solving.

Open to new connections with industry professionals and passionate about technological evolution, I am always ready to learn and contribute to challenging projects.

Systems and Network Technician

Autonomo · Jornada completaene. 2019 - sept. 2023 · 4 años 9 meses

Network AdministratorNetwork Administrator

Servicios M3COM, C.A. · Jornada completa

Technical Support Analyst / HelpDesk (N2)

Organización Total · Jornada completa

Universidad Nacional Experimental Politécnica de la Fuerza Armada

Grado en Ingeniería, Ingeniería de telecomunicacionesago. 2013 - dic. 2018