Claudia Siam

Detail oriented Operations professional with experience managing administrative workflow, employee support, and team coordination in fast-paced environments. Experienced in onboarding, support, documentation management, performance tracking and cross-functional collaboration. Strong organizational and communication skills with proficiency in SAP, Slack and Google Workspace. Multilingual professional fluent in English and Spanish with intermediate in French

Assistant Store Manager at Ray-Ban / Luxottica (2021-08 – Present)

Supervise and support a team of 15–20 staff employees, ensuring smooth daily operations and effective communication. Coordinate employee schedules, administrative workflows, and internal reporting using SAP. Support onboarding and training of new team members, ensuring compliance with company policies and procedures.

Handle employee inquiries and resolve complex issues, maintaining a positive and efficient work environment. Monitor KPIs and performance data, identifying improvement opportunities and implementing process enhancement. Deliver structured training sessions and maintain internal documentation for team development.

• Supervise and support a team of 15–20 staff employees, ensuring smooth daily operations and effective communication
• Coordinate employee schedules, administrative workflows, and internal reporting using SAP
• Support onboarding and training of new team members, ensuring compliance with company policies and procedures
• Handle employee inquiries and resolve complex issues, maintaining a positive and efficient work environment
• Monitor KPIs and performance data, identifying improvement opportunities and implementing process enhancement
• Deliver structured training sessions and maintain internal documentation for team development

Community Manager at Elytt Marketing Agency (2020-07 – 2021-06)

Created written content with strong communication focus. Managed online communities, addressing inquiries professionally and efficiently. Monitored engagement metrics and supported reporting processes.

• Created written content with strong communication focus
• Managed online communities, addressing inquiries professionally and efficiently
• Monitored engagement metrics and supported reporting processes

Teaching Assistant at University of Holguín (2019-09 – 2020-04)

Provided structural support to students and faculty coordinating academic processes and documentation. Assisted in assessment workflows and record maintenance, ensuring accuracy and confidentiality. Acted as liaison between departments, facilitating communication and operational coordination. Delivered feedback and individual support, strengthening communication and organizational processes.

• Provided structural support to students and faculty coordinating academic processes and documentation
• Assisted in assessment workflows and record maintenance, ensuring accuracy and confidentiality
• Acted as liaison between departments, facilitating communication and operational coordination
• Delivered feedback and individual support, strengthening communication and organizational processes

Course in Marketing Digital – University La Salle Spain (2025)

Bachelor of Arts in English Language and Literature – University of Holguín (2015 – 2021)

Course in The ABC of the CERF – British Consulate (2019)