Daphne Higueras Arce

Passionate, ambitious, with a strong academic record. Developed a true passion for the luxury industry and with high guest service commitment to add significant value to a company. Currently seeking to expand my knowledge though training/mentorship and become an immediate value to your organisation. Team player and vast experience working under multi cultural ambiances and co-workers.

Spa Receptionist- Mandarin Oriental 2023 Ritz / Madrid

Handled daily reservations

Interacted with guests and VIPs to deliver excellent services and unique experiences

Marketing Executive- Hilton Al Habtoor City Hotel Collection / Dubai, United Arab Emirates

Overseeing and developing marketing campaigns

Researching and analysing data to identify and define audiences

Revamping marketing plans to improve profitability and reduce costs, planning publicity strategies

Devising and presenting new ideas and strategies Planning promotional events

Collaborate with key influencers and stakeholders to drive market growth

Consistently achieve set targets

Front Office Agent- Mandarin Oriental Hotel Group / Barcelona

Handled daily check-in and out

2019-2020

2021-2022

Interacted with guests and VIPs to deliver exellent service and unique experiences

Provided the highest standard of quality and attention to detail through all phases of service to ensure an impeccable dining experience for every guest

Created SOPs for the Guest Relations department Anticipated guest needs and handled guests requests

Marketing and Sales Intern- Marbella Club Hotel/ Marbella

2018-2019

Interacted with guests and VIPs to deliver excellent services and unique experiences

Created SOPs for the Guest Relations department Daily check of social media

Studied at Les Roches Marbella University, The Bachelor program.