Diane Tampon

Results-driven Communication Professional with 2 years of experience in international high-volume call centers for the U.S. and Australian markets. Expert in multichannel support (Phone, Email, Chat), lead conversion, and complex problem resolution. Proven track record of exceeding KPIs, maintaining high CSAT (Customer Satisfaction) scores, and managing brand reputation. Highly skilled in digital tools, CRM management, and AI-assisted productivity.

Customer Care Specialist (Australia Account) at HelloConnect (2022-06 – 2023-02)

• Handled 80+ daily interactions via Phone, Email, and Chat for an Australian subscription service.
• Managed complex payment troubleshooting, logistics errors, and account reactivations.
• Focused on customer retention and upselling, consistently exceeding performance KPIs.

Customer Service Representative (U.S. Hotel Reservations) at Sitel (Caesars Entertainment Account) (2021-04 – 2022-06)

• Managed high-volume inbound calls for major U.S. hotel and casino properties.
• Assisted guests with reservations, room upgrades, and local destination inquiries.
• Resolved booking complaints while maintaining strict CSAT (Customer Satisfaction) targets.

Co-Founder & Community Lead at Spirit of Traveling (2024-03 – Present)

• Managed brand engagement and outbound digital communication for a travel technology platform.
• Utilized AI-driven tools (Cursor/LLMs) to optimize content and user communication flows.

Community Mentor & Outreach at Scholarship Program (2014 – 2020)

• Developed strong verbal persuasion and public speaking skills through community leadership and workshops.

Senior High School Diploma in Humanities & Social Sciences – San Jose National High School