Eddy Gutierrez Merlos

Highly organized and detail-oriented Receptionist with a proven track record of managing administrative tasks eciently. Skilled in communication and time management, able to support multiple clients with excellent precision.

CUSTOMER SERVICE ASSOCIATE REMOTE

Amazon Logistics . Costa Rica | May 2023 - Apr 2024

· Experienced in providing excellent customer service in a remote environment. · Demonstrated strong communication skills by effectively communicating with · customers and colleagues.

Managed high call volumes eciently by staying organized and prioritizing tasks.

· Collaborated with team members to improve overall customer satisfaction and retention.

· Provided excellent customer service by resolving issues and answering questions promptly.

VIRTUAL RECEPTIONIST

Hotel Sendero . Nosara Costa Rica | Jan 2022 - Dec 2022

· Managed a multi-line phone system, directing calls and greeting visitors.

· Scheduled appointments and maintained oce supplies inventory.

· Handled email and fax correspondence with professionalism and attention to detail.

· Provided administrative support, such as data entry and ling, as needed.

CUSTOMER SERVICE CASHIER PART TIME

Cafe de Paris . Nosara Costa Rica | Jan 2022 - Mar 2022

· Customer service: Assisted customers with inquiries, resolved issues, and ensured satisfaction.

· Product knowledge: Familiar with store inventory, promoted and upsold products.

· Multitasking: Handled busy checkout lines while providing exceptional service to customers.

· Cash handling: Managed transactions accurately and eciently, balanced cash drawer at the end of shift.

RECEPTIONIST

White Palms Boutique Hotel . Nosara Costa Rica | Jan 2021 - Dec 2021

· Managed busy switchboard, directing calls and relaying messages eciently and accurately.

· Greeted clients and visitors, providing exceptional customer service in a professional manner.

· Scheduled appointments and meetings, maintaining an organized and streamlined calendar system.

· Handled incoming and outgoing mail, packages, and deliveries with attention to detail and timeliness.

SECRETARY

Cachos Surf School . Nosara Costa Rica | Jan 2017 - Dec 2018

· Procient in Microsoft Oce suite, scheduling meetings, and drafting correspondence eciently.

· Skilled at organizing and maintaining les, records, and oce supplies meticulously.

· Experienced in coordinating travel arrangements and creating detailed itineraries for executives.

· Excellent at prioritizing tasks, managing multiple projects simultaneously, and meeting deadlines consistently

VIRTUAL ASSISTANT

Virtual Latinos university . Costa Rica | Jan 2022 - Dec 2022

• Achieved all necessary functions and abilities to work as a Virtual Receptionist.

GED HIGH SCHOOL DIPLOMA

Academy USA . Nosara, Costa Rica | 2011 - Mar 2022

FLIGHT ATTENDANT

Air Hostess Barcelona . Barcelona Spain | Sep 2020 - Mar 2021

PILOTS LICENCE

Aerobell . San José Costa Rica | Jan 2023 - Present