Estefania Podadera

I am a person always willing to of my comfort zone and see new step outperspectives and ways of working,enjoying every new challenge that life brings me.. I have fallen in love with the world of gaming and I want to continue improving in it.

Maintaining highest standard of quality and quantity of responses on all customer operation as general account queries, game play, payment info and checks, withdrawal checks, responsible gaming and regulatory compliance.

• Handling all customer related queries via all contact channels (telephone, chat and emails) in

English,German, Italian and Spanish and escalate sensitive cases according to set procedures.

• Performing daily documents checks before raised to KYC and Payments and dealing with negotiations,

legal threats and closures on customers accounts.

• Daily use of Excel for the review of daily and weekly promotions and adjudication of unassigned promotions.

Architecture technical