World Wide Logistics Solutions Barcelona, Spain
Customer Service Manager and Deputy National Operations Manager 10/21- Present
- In charge of the customer service department and assistant manager of the operations department in logistics consultancy for companies in the sector. Participation in transformation projects from a digital strategy perspective.
- Team management
- Contracting national transports
- Consultant and logistics advisor for small and large companies
- Training and evaluation of people in customer service department
- Daily dealings with clients
- Incident and complaint control
- Problem-solving
Global Home BCN El Masnou, Spain
Administrative officer and ICT manager 09/20-07/21
- Financial management: overseeing budget and finance management, including preparation of financial reports.
- Management of new technologies: assessing and adopting innovative technologies that improve the efficiency and productivity of the company.
- Customer management: maintaining relationships with customers and suppliers, responding to queries and resolving problems.
- Property management: overseeing the maintenance, repair and renovation of properties.
- Property valuation: conducting property valuations and preparing reports to assist property owners in making decisions.
- Develop all types of online processes for the company such as: social networks, website, online consultations etc...
Northweek Barcelona, Spain
Promotions Manager 09/19-01/20
- Managed a team of 5 peoplein various promotions of the brand.
- Gained leadership and organization skills
