Giulia De Paoli

Quisiera desarrollarme en el sector de la hostelería: mi fortalezas son los idiomas (hablo italiano, inglés, aleman y español), la organización, la puntualidad y la cortesía; trabajo bien en equipo y cuento con experiencia como hostess de restaurantes.

Neni am Wasser - Head Waitress /Hostess

Viena, Austria

06/2022 - 01/2023

• Greeted new customers, discussed specials, and took drink orders.

Displayed enthusiasm and promoted excellent service to customers,

successfully increasing referrals, and walk-in business.

• Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Monitored dining rooms for seating availability, service, safety, and well-being of guests.
• Resolved guest complaints to maintain complete customer satisfaction.
• Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.

Diglas am Schottenstift - Head Waitress

Viena, Austria

07/2021 - 06/2022

• Greeted new customers, discussed specials, and took drink orders.

Displayed enthusiasm and promoted excellent service to customers,

successfully increasing referrals, and walk-in business.

• Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Monitored dining rooms for seating availability, service, safety, and well-being of guests.
• Resolved guest complaints to maintain complete customer satisfaction; carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.

Café Pascucci - Coffee Barista

Viena, Austria

06/2020 - 05/2021

• Brewed and served coffee, tea, and other non-alcoholic drinks according to company standards.
• Prepared and stocked baked goods, sandwiches, wraps, and light snacks to complement beverage choices.
• Maintained cleanliness and sanitation of customer-facing work area
• Cleaned counters, machines, utensils, and seating areas daily.

Naschmarkt Deli - Head Waitress, Bar-keeper

Viena, Austria

03/2019 - 05/2020

• Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
• Interviewed, trained and supported the staff who attended to the specific needs of customers.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Collected payment for food and drinks served, balanced cash receipts and maintained an accurate cash drawer.
• Monitored dining rooms for seating availability as well as service,

safety, and well-being of guests.

• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information.

Marchfelderhof - Hostess

Deutsch-Wagram, Viena

02/2016 - 10/2016

• Took initial drink orders and relayed information to wait or bar staff.
• Answered phone calls to take orders, give information and document reservations.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Monitored seating area and checked restrooms regularly to keep them spotless.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Answered customer questions about hours, seating, and menu information.

Lyceum "M. Grigoletti"

Pordenone, Italy

High School Diploma

Focus on scientific subjects such as mathematics and physics, as well as classic lyceum subjects like Latin and literature;

this program also includes a percentage of teaching hours taken totally in English,

increasing from 10% to 50% during the five-year cycle.

Soft skills developed : critical and analytical thinking, problem solving, team work, planning and organizing, flexibility.