Giuliana Sanchez

Results-driven professional with experience in Spanish-speaking customer-facing roles, Administrative and Customer Support professional with experience in operations, client communication, CRM management, sales support, and workflow coordination. Skilled in managing customer interactions, improving processes, coordinating administrative tasks, and maintaining organized documentation in fast-paced environments. Passionate about delivering exceptional customer experiences while supporting business operations efficiently.

Key Account Manager, Sales Closer & CRM Commercial Management at CMD Mudanzas (2025-01 – Present)

• Implemented follow-up strategies to strengthen relationships with potential clients.
• Managed and kept commercial and operational information up to date in CRM systems.
• Handled client communication across various channels (phone, WhatsApp, and email).

Sales & Account Management Specialist at American Tracer (2019-01 – 2024-12)

• Managed strategic accounts, ensuring customer satisfaction and business growth.
• Led the entire sales cycle, from prospecting to closing.
• Negotiated commercial agreements aligned with business objectives.
• Conducted customer follow-up and retention activities within the commercial department.

Administrative & Operations Assistant at Coldwell Banker vIsion (2025-01 – Present)

• Coordinated scheduling and administrative workflows.
• Prepared operational reports and business documentation.
• Supported billing, contracts, and payment tracking processes.

Diploma in Advertising & Marketing – Instituto Universitario Antonio Ricaurte (2011-01 – 2016-12)