Haitham Saghir

Inventory Control Operator at BOSTON SCIENTIFICS (2025-10 – Present)

Performed cycle counts and inventory discrepancy resolution (issue solving) to ensure stock accuracy.
Handled IDD processes and supported service complaints related to inventory and availability.
Monitored stock levels, backorders and inventory movements in coordination with internal stakeholders.
Supported inbound operations, including receiving, verification and system registration of goods.
Collaborated with other departments and quality teams to ensure compliance with internal procedures.

Sales & Customer Service Assistant at ECF LLERENA (2023-01 – 2024-12)

Managed B2B customer prospecting and relationship development through high-volume calls and emails (+50 calls and emails per day) with specific approaches.
Acted as first point of contact for customers, handling enquiries, requests and complaints with a customer-oriented approach.
Maintained and updated CRM systems to ensure accurate customer data, sales pipeline tracking and follow-up actions.
Supported reporting activities, including sales performance tracking and customer activity analysis.

Last-Mile Delivery Coordinator at AMAZON (2022-01 – 2023-11)

Led daily planning and route optimisation for a team of 10 delivery associates, maximising on-time delivery performance and efficient use of working hours.
Served as central point of contact between drivers, customers and the delivery station, professionally handling enquiries, complaints and providing real-time updates on sensitive deliveries.
Managed returns and undelivered packages, analysing root causes (customer not at home, wrong address, refusals) and deciding on redelivery, return to sender or storage in line with company procedures.

Experiencia