Front Desk Agent at The Wittmore Hotel 5★ GL - SLH (2025-11 – Present)
Full-time Front Office operations management at a 5-star luxury hotel
- Management of daily Front Office operations using Opera Cloud, PMS platforms, and SABRE (GDS).
- Handling of check-ins, check-outs, room assignments, reservation updates, access control, email communication, private transfers, and personalized guest requests — consistently delivering 5★ GL service standards.
- Management of reservations and guest requests across Booking, Expedia, TripAdvisor, and premium consortia such as SLH, Hilton, Virtuoso, Mr & Mrs Smith, Signature, Fora, Amex THC, and Capital One.
- Oversight of Hilton platform reservations in accordance with the hotel's partnership agreement.
- Coordination with all hotel departments — Management, F&B, Housekeeping, Maintenance, and Marketing — to ensure seamless operations and uphold quality standards.
- Handling guest complaints and incidents with professionalism, ensuring positive experiences from the first contact (email or phone) through to check-out.
- Experience across all three shifts (morning, afternoon, and night), ensuring smooth operations, strong teamwork, and accurate billing processes.
Freelance at Baco Charcutería & Gourmet (2023-11 – 2025-11)
Full-time freelance work in a gourmet shop
- Personalized customer service in a gourmet shop, advising clients on Iberian products and specialty items.
- Preparation of sliced products and curated presentations with attention to aesthetic detail.
- Social media management and website design to increase the business's visibility and brand presence.
- Cleaning control and organization of the workspace to ensure a hygienic and well-maintained environment.
Supervisor at Bar Baco (2021-11 – 2023-11)
Full-time supervisor role in bar and dining operations
- Coordination of bar and dining room service during high-demand periods.
- Preparation of coffees and beverages as a barista, following quality standards.
- Customer service in the dining area, including tray handling and three-plate service.
- Cash handling, daily cash-register control, and inventory management.
- Management of customer suggestions and effective resolution of incidents.
Waitress at Bar Baco || Rodilla || Eixampeling (2018-06 – 2021-11)
Full-time waitressing position across multiple establishments
- Agile and attentive service on the terrace and in the dining area for an international clientele.
- Opening and closing duties, including space organization and cash-register management.
- Accurate payment handling and POS operations.
- Cleaning and maintenance of common areas in accordance with hygiene and safety protocols.
