Jonathan Arias Villeda

Dedicated professional with 15+ years of experience in customer service in Spanish and English, fraud prevention, and account acquisition, incuding 4 years as a Fraud & Claims Specialist. Proven ability to provide high-quality service, accurately performing financial transactions. Possessing CRM system skills, communication, and problem solving. Eager to leverage expertise in regulatory compliance and efficient communication to enhance service.

Fraud & Claims Specialist at Wells Fargo (2014-01 – 2018-12)

• Monitored financial transactions, accounts, and documents to identify potential fraudulent activities.
• Executed a selling strategy to recover former accounts and acquire new accounts, while performing Team Lead tasks.

Accounts Acquisition at PepsiCo (2010-01 – 2014-12)

Bi-lingual Service Specialist at Hudson Valley Federal CU (2006-01 – 2010-12)

Provided high-quality member service by accurately performing various financial transactions.

ED Registration Clerk at NC Baptist Hospital (2003-01 – 2006-12)

• Interview patients upon admission, recorded necessary personal data, secured required signatures, prepared and supplied patient data to various hospital departments, processed patient insurance, collect copays, and translated between Spanish-speaking patients and medical staff.

Liberal Arts & Humanities – OCCC NY (2010-01 – 2014-12)