Sales and MKT operations
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Dynamic professional with a proven track record in marketing and sales operations across tourism, SaaS, and education sectors.
Responsable for managing a team of 4 specialists for delivering with excellence support to the Expedia Partner Solutions Sales Team.
Applying a Lean Management method to review the catalog of services offered by the team for aligningment after the reorganization of the Sales department.
Reviewing, creating and standardizing globally the processes within EMEA - AMER and LATAM regions
Align processes with my contrapart in APAC region
Assessing, and organizing trainings opportunities for the improvement of the team performance and confidence
Meeting with main stakeholders for cross team collaboration
Generating reliable report for supporting leaders on decision making related with sales , customer services and workload
Educating partners and Account Manager in process best practices
Coaching and mentoring team members on career development
Conducting Bi-weekly team meeting and 121 for checking team's performance
Working in projects with cross teams for innovation on processes for the Sales team to operate efficiently.
Work efficiently towards daily targets for assisting B2B partners in optimizing their sales, working different cases types: content, inventory, booking and financial. Demonstrating in the metrics results being a high performer.
Sales Force, Online Travel Business, Conventional and vacation Rental , Internet Contents & Customer Relationship Services. Portuguese & Spanish Market.
Training and onboarding new partners, resolving extremely difficult and complex issues for partners.
