Julieta Holowatyj

Accomplished retail management professional with over 20 years of experience, including ownership of a boutique business. Specialised expertise in the interior design and fashion industry, with a strong focus on visual merchandising and luxury products. Demonstrated sales and client relationship management history within both B2C and B2B sectors.

Proven track record in driving effective sales strategies, achieving business objectives, and streamlining store openings and operations processes. Multilingual communicator fluent in English, Spanish, and Italian, adept at fostering lasting relationships with diverse clients and stakeholders.

Store Manager at Vispring Luxury Beds (2024-03 – Present)

High-end retail operations management for luxury mattresses

• Spearheaded the management of high-end retail operations for luxury mattresses, overseeing all aspects of the sales process from customer consultation to order fulfilment and post-sale service.
• Deliver exceptional client service by managing complex sales transactions, ensuring bespoke customer satisfaction, and adeptly handling complaints to uphold the brand's prestigious reputation.
• Cultivated an exclusive clientele base by providing tailored recommendations and personalised shopping experiences that meet the exacting standards of a discerning audience.
• Implemented strategic initiatives to enhance store performance, including staff training on product knowledge and customer service excellence. This resulted in sustained sales growth and improved client retention rates.

Assistant Manager at Vispring Luxury Beds (2022-10 – 2024-02)

Flagship store launch and high-end retail operations management

• Assisted in launching the first flagship store for an international luxury bed company based in Regent Street, St James's, London.
• Managed the end-to-end sales journey and oversaw the implementation of new processes to enhance sales and efficiency.
• Leveraged problem-solving skills to address new launches challenges, significantly exceeding KPIs by achieving monthly sales of over £70k against a target of £40k, culminating in £400k in sales within the first three months.
• Identified customer needs and provided bespoke solutions, utilising extensive experience selling high-end luxury products and managing sales processes via SAP for optimal customer satisfaction and after-care.

Showroom Manager at City Plumbing (2022-01 – 2022-10)

Showroom operations and bathroom project design management

• Managed showroom operations, including designing and planning bathroom projects and the end-to-end sales journey, enhancing customer engagement and satisfaction.
• Cultivated a loyal customer base through exceptional relationship-building skills, driving new and repeat business.
• Handled B2B sales, demonstrating in-depth knowledge of product ranges and technical specifications, and managed purchasing and order processes with suppliers.

Kitchen Designer at Magnet (2021-09 – 2022-01)

Kitchen design and client consultation

• Developed personalised kitchen design plans, ensuring functionality, safety, and aesthetic appeal by tailoring dimensions and installation guidelines to clients' needs.
• Assessed space requirements meticulously to create optimal designs, successfully upselling appropriate materials and finishes to enhance project quality and client satisfaction.

Alternative MBA in Business Administration and Management – The PowerMBA (2024 – 2025)

Interior Design Course in Interior Design – AD Institute (2012 – 2012)

Bachelor of Business Administration in Economics and Management – Ingeniero Víctor Ree (1998 – 2001)