International Travel Claims Handler
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Soy una profesional con 7 años de experiencia trabajando con seguros de viaje para clientes en inglés y español, colaborando con compañías como PostOffice y EasyJet. Proactiva y eficiente, cuento con altas habilidades en resolución de conflictos, servicio al cliente, multitareas, organización, atención al detalle, investigación y comunicación. Me destaco por ofrecer soluciones claras y efectivas, garantizando cumplimiento normativo y gestión de riesgos, y disfruto trabajando de manera colaborativa para lograr los mejores resultados.
International Travel Claims Handler (Spanish and English) – April 2018-Current job The job involves having a customer-oriented approach by going through the whole travel claim process with customers. Tasks include receiving the initial call/email, registration of the claim, validation of policies/claims, assessing documents, settling the claim/decline. The job also requires different skills such as good communication, empathy, translation, multi-tasking, IT skills and strong attention to detail.
University of Brighton and Matthew Scott Photography
Marketing- Various - 2014-2018
Marketing and digital marketing studies during university degree. Marketing research, creation and execution of marketing plans for different projects such as a Flamenco event, a food app and an upcycling furniture business.
Market research and marketing plan for Matthew Scott Photography which was implemented, and the company currently uses.
Hostel Point, Brighton
Receptionist. September 2016-January 2018.
Required to be a multitasking expert by welcoming guests, managing room bookings and guest requests, dealing with cancellations or modifications of existing bookings, preparing bills and taking payments, cashing up till at the end of shift, dealing with complaints and different difficulties, providing touristic information and answering and forwarding phone calls and emails.
Charleston Trust, Lewes
Administrative Assistant/Festival Manager. January 2016- September 2016
Contacting trustees to offer priority festival tickets, bookings, answering telephone calls, cancellations, managing complaints.
Events assistant/Manager: Managing one of the tents in Charleston festival, ensuring everything was in stock, available to the public and delivering high standard of service. Managing a team of three, cashing up, inventory management and ensuring effective communication with other managers to deliver the best possible experience.
2016-2018 Business Management BSc (Hons) Top up Degree in University of Brighton
2014-2016 Foundation Degree Events and Tourism Management, City College Brighton and Hove.
