Luz Moss
Bilingual Collections and Account Management Professional
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Sobre mí
Bilingual (English/Spanish) Collections and Account Management professional with over 10 years of experience in financial services, credit unions, and third-party agencies. Proven record managing high-volume call center operations, skip tracing, and negotiating delinquent accounts. Adept with auto-dialer systems, collections software, and compliance with FDCPA and industry regulations. Excels in fast-paced remote environments and cross-functional collaboration with legal teams and attorneys.
Experiencia
Remote Bilingual Collections Specialist at TRANSWORLD SYSTEMS INC. (2023-10 – 2025-01)
- Managed inbound/outbound calls via auto-dialer on past-due accounts.
- Secured payments through customer service and debt resolution tactics.
- Maintained compliance with FDCPA and internal call quality metrics.
- Collaborated with legal teams on escalated accounts.
Account Manager III, Bilingual at AQUA FINANCE & CONEXUS CREDIT UNION (2007-08 – 2023-04)
- Handled delinquent accounts, skip traced using TLO and databases.
- Ensured full regulatory compliance under FDCPA and UDAAP guidelines.
- Prepared and reviewed reports on collections activity and bankruptcy statuses.
- Communicated with customers to resolve disputes and arrange settlements.
Collections Agent at UNITED RECOVERY SYSTEMS (2013-06 – 2013-10)
- Conducted outbound and inbound calls via predictive dialer system.
- Negotiated repayment terms for past-due credit accounts.
- Maintained updated contact and credit information for reporting.
- Exceeded monthly collection goals using consultative call techniques.
