Madhan Kumar

Dynamic Order Management & SAP Project Specialist with 10+ years driving operational excellence across supply chain, logistics, and manufacturing sectors. Proven expertise in SAP S4/HANA implementation, CRM deployment, end-to-end Order-to-Cash processes, and business process automation delivering measurable efficiency gains. Skilled in managing complete supply chain workflows including quotation, order fulfillment, credit management, rebilling processes, invoicing, and revenue recognition.

Proficient in ERP/CRM systems (SAP S4/HANA, Salesforce, NetSuite, Dynamics 365), analytics tools (Power BI, SQL), and quote configurators (Watson, AOE, OCA). Recognized leader in stakeholder engagement, cross-functional collaboration, and process optimization across global markets. Expert in invoice dispute resolution, credit hold management, and financial reconciliation ensuring compliance and customer satisfaction.

Demonstrated success in project management, requirements analysis, functional specifications development, and change management initiatives aligned with industry best practices. Adept at managing confidential data and ensuring high accuracy in all financial and sales operations.

Sortation Associate (PART-TIME) at Amazon Deutschland, DBV1 (JUL 2025 – APR 2026)

• Processed 1,000+ packages per shift using RF scanners and automated sorting equipment, maintaining 99.8% accuracy rate while consistently exceeding productivity targets by 15%.
• Collaborated within 20-person team to optimize sortation workflows during peak periods, contributing to zero safety incidents over 6 months and supporting on-time dispatch rates of 98%+ highlighting collaboration and line management support.

Revenue Operations Analyst at IRIS KPO India Resourcing Pvt Ltd. (2021-10 – 2025-06)

• Orchestrated end-to-end order management operations for UK-based clients across the complete sales cycle (lead-to-cash), processing £5M+ in annual revenue while ensuring 100% quotation accuracy, 98%+ on-time delivery rates, and maintaining 95%+ customer satisfaction scores demonstrating strong inventory management and service delivery capabilities.
• Spearheaded organizational transformation by successfully transitioning UK order management to India, scaling team from 4 to 9 members (+125% growth) while establishing standardized processes that reduced order processing time by 30% and improved operational efficiency by 35%.
• Engineered enterprise CRM/ERP automation solutions across Salesforce (Lightning/Classic/Quantum), SAP, Oracle NetSuite, and Microsoft Dynamics ACE, reducing manual data entry by 40%, increasing user productivity by 25%, and enhancing data accuracy to 99.5%.
• Developed and implemented strategies to improve key performance indicators within the order-to-cash operations. Managed order-to-cash operations with a focus on business administration best practices, ensuring accuracy and timely fulfillment and highlighting analytical capabilities and operational excellence. Supported sales teams by providing accurate product configurations and technical documentation.
• Developed executive-level BI dashboards and automated reporting frameworks using Salesforce Analytics and Power BI, enabling data-driven strategic decisions that improved forecast accuracy by 20% and identified new revenue opportunities worth £500K+. Leveraged IT skills and data analysis to enhance operational efficiency.
• Mentored and developed 5+ junior analysts through structured training programs, resulting in 30% faster onboarding time and 2 direct promotions within 18 months, while leading cross-functional collaboration across sales, marketing, and customer success teams.

Process Associate II at Hewlett Packard Enterprises (2018-04 – 2021-10)

• Orchestrated global order-to-cash operations across 15+ countries, managing complex deal configurations from initial quote through manufacturing coordination to final invoicing through SAP, processing $50M+ in annual order volume with 99%+ accuracy and 95% on-time fulfillment rate and contributing to revenue management strategies.
• Engineered tailored enterprise solutions for Fortune 500 clients, configuring 500+ custom servers, racks, and data center solutions based on complex specifications while maintaining zero post-delivery configuration errors and achieving 98% customer satisfaction, showcasing detail-oriented work and problem-solving skills.
• Implemented strategic initiatives to enhance the O2C process, supporting global expansion and international business growth. Monitored and evaluated operational performance with a focus on delivering superior customer care.
• Pioneered automation and digital transformation initiatives including SQL-based validation tools, booking bots, and Excel macros that eliminated 15+ hours of manual work weekly, reduced processing errors by 40%, and accelerated order turnaround time by 30%.
• Co-led critical SAP Legacy-to-S4 HANA migration for 100+ users while directing enterprise-wide project deployments (EDI integration, IO optimization, Configure-to-Order implementation), ensuring zero downtime, 100% booking flow continuity, and eliminating processing bottlenecks that reduced order exceptions by 45%. Demonstrated strong communication skills and collaboration with technical teams.
• Championed Lean Six Sigma process improvements (Yellow Belt certified), implementing mistake-proofing controls that increased order accuracy from 94% to 99.2%, reduced rework by 50%, and maintained 24-hour resolution SLA for critical escalations valued at $100M+ annually, earning "Experience Maker" badge and Maintained high accuracy and attention to detail in all processes.

Senior Process Associate at Accenture Services Pvt Ltd. (2014-09 – 2018-04)

• Processed healthcare claims for US clients (Colorado & Nevada), ensuring compliance with HIPAA, adjudication policies, and confidentiality standards. Managed confidential data with high accuracy.
• Reviewed and adjudicated complex claims for eligibility, applying accurate benefits, provider discounts, deductibles and co-payments demonstrated strong attention to detail in financial reconciliation.
• Conducted quality audits on claims, achieving and maintaining a 99% accuracy score. Ensured high accuracy in all processed transactions.
• Verified patient eligibility and enrollment details to ensure correct benefit application.
• Handled diverse claim types, including surgery, radiology, laboratory, and medicine for professional and facility claims.
• Monitored production via online inventory systems, prepared EOD reports, and oversaw new joiner output quality.
• Improved claims efficiency by reducing adjudication errors through process optimisation and detailed analysis.

Bachelors of Computer Applications in Computer Applications – VELS University (2011 – 2014)