Marc Planas Callicó

AI Enabled Insurance Data Manager

Talento

BarcelonaMiembro desde 1 de mayo de 2026

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Sobre mí

Insurance and reinsurance operations professional with 10+ years across MGAs, Lloyd's market, global carriers, and reinsurance brokers. Specialising in delegated authority operations, bordereaux management, back-end process design, and SLA/KPI governance — building the operational infrastructure that makes MGA and coverholder businesses scale across European markets. AI-enabled operations manager with hands-on Claude API and ChatGPT API deployment in production workflows: Python/pandas pipelines for bordereaux ingestion and cleaning, SQL data quality audits, AI-powered automated reporting, and Insuretechdaily, a GitHub Actions intelligence pipeline monitoring the MGA/insurtech market in real time.

Corredor de Seguros Grupo B licensed. English C2 · French C1 · Spanish & Catalan native · Italian B2. Open to senior remote operations roles across Europe.

Experiencia

PROFESSIONAL EXPERIENCE

Operations Data Manager · Accelerant — MGA Reinsurance Platform (UK & Europe)

Architected a three-agent CrewAI system for automated reinsurance contract review — extracting 30+ contractual clauses (parties, authority limits, bordereaux obligations, sanctions, Solvency II), benchmarking against Lloyd's platform standard, and generating structured DORA-aligned review reports with full audit trail; estimated 80%+ reduction in manual review time per contract. (github.com/intlinsure/reinsurance-contract-crew)

Built a LangGraph state machine for claims triage automation — PDF intake of loss notifications, RAG-based policy lookup (ChromaDB), automated approve/escalate/reject routing with mandatory Human-in-the-loop checkpoints for high-value or ambiguous claims, and complete decision logging compliant with DORA Article 28 ICT third-party risk requirements. (github.com/intlinsure/claims-triage-langgraph)

Apr 2025 – Present | Barcelona / Remote

Owned end-to-end operational data governance for a reinsurance MGA platform serving 20+ managing agent partners across UK and European markets, ensuring full SLA compliance across all programme accounts.
Designed and implemented bordereaux governance framework covering Written and Paid data ingestion — standardised QC controls, automated data quality audits, and reduced processing errors across all partners.
Built Python/pandas automation pipelines for bordereaux data quality: automated ingestion, variable extraction, cleaning, and preparation for risk analysis and executive reporting — delivered to capacity providers (Everest Re, AmTrust).
Led offshore BPO supplier team: defined performance standards, conducted weekly coaching, resolved escalated non-standard scenarios, and monitored KPI/SLA/KRI adherence continuously.
Primary operational liaison for all managing agents — onboarded new members end-to-end from bordereaux gap analysis through first data delivery and SOP integration.
Delivered quarterly Solvency II operational reporting; built SQL (CTEs, window functions) and Power BI dashboards for real-time portfolio visibility to underwriting and actuarial leadership.
Led UAT and operational integration of Intrali SaaS data ingestion platform; defined acceptance criteria aligned with DORA obligations; third-party risk management for ADP as core ICT provider.
Deployed Claude API and ChatGPT automation workflows: PDF data extraction, bordereaux cleaning pipelines, anomaly detection, and executive summary generation — achieving measurable reduction in manual processing time.
Operated Insuretechdaily: a GitHub Actions-powered market intelligence pipeline monitoring MGA/insurtech market activity in real time.

Insurance Program Manager — French Market · Sompo International

Apr 2024 – Mar 2025 | Barcelona / Paris

Acted as underwriting assistant and sole operational owner of Sompo's French insurance market, managing all P&C programme workflows end-to-end for the Southern Europe operations centre.
Led end-to-end Guidewire CRM expansion from 2 insurance products in 1 country to the full product suite across 3 countries in under 12 months — coordinating IT, operations, and local market stakeholders throughout the migration.
Built the Coinsurance panel and Reinsurance panel from scratch in partnership with IT and the operations officer, designing workflows, data structures, and governance protocols from initial requirements to go-live.
Ensured all Guidewire-generated documentation complied with each country's local regulatory requirements across the three markets.
Created a credit control dispute panel with all coinsurers, standardising payment protocols and dispute resolution procedures — significantly reducing the outstanding backlog.
Primary liaison with the French market: operated entirely in French (C1) with brokers, managing agents, and local partners.
Designed and implemented operational procedure manuals; resolved credit control discrepancies with 100% reconciliation accuracy.

International Programs Operations Specialist · Zurich Insurance Group

Feb 2023 – Mar 2024 | Barcelona

Acted as underwriting assistant for Property and Business Interruption lines within Zurich's international programme portfolio — supporting underwriters on complex accounts with premiums exceeding €300K.
Processed, cleansed, and uploaded large-scale risk data files into Guidewire, ensuring data quality and completeness so underwriters could accurately assess and underwrite each risk.
Managed post-binding SOP workflows covering reinsurance allocation and credit allocation across 30+ simultaneous Commercial Lines international programmes across Europe, LATAM, and Asia-Pacific.
Processed endorsements, pro-rata calculations, and premium reconciliations for large multinational accounts; verified OFAC, HM Treasury and SDN sanctions compliance across all active jurisdictions.
Referral point for complex and non-standard scenarios; escalated underwriting authority breaches and implemented corrective actions with regional Line Leaders.

International Programs Manager · Confide — Reinsurance Broker

Oct 2021 – Jan 2023 | Barcelona

Managed and coordinated 17 existing international reinsurance programmes — day-to-day operational administration, incident and discrepancy resolution, and compliance with SOPs and sanctions controls (OFAC, HM Treasury, SDN, Good Local Standards).
Supported programme renewals with insurers and programme sponsors — managing documentation, deadlines, and operational continuity throughout the renewal cycle.
Primary point of contact between fronting insurers, reinsurers, brokers, and programme sponsors across EMEA; maintained full operational documentation for all 17 programmes.

Underwriter — Media & Entertainment (Delegated Authority) · Riskmedia Insurance Brokers

Dec 2019 – Sep 2021 | Barcelona

Underwrote Media and Entertainment risks within delegated underwriting authority across Property, Cancellation, E&O, and General Liability lines, using Seg Elevia as the core management platform.
Managed corporate client portfolio with direct face-to-face cross-selling engagement, identifying complementary coverage opportunities and deepening client relationships.

Underwriter — Personal Lines & Leisure · Liberty Seguros

Aug 2016 – Nov 2019 | Barcelona

Full underwriting responsibilities (not delegated) for Personal Lines and Leisure products serving expat broker networks — covering Home, Motor, Marine, and Leisure lines.
Coached newly onboarded team members and delivered retraining and refresher sessions for existing staff across three product sections.
Created best efficiency ideas across three sections; awarded 'Best Efficiency Idea' by the team and recognised with the 'Best Telephone Resolution Quality' award for Q1 2019.

Insurance Operations · SegurCaixa Adeslas

Mar 2015 – Jul 2016 | Barcelona

Assessed and processed claim refusals for Home, Community, and Funeral insurance plans; verified loss adjuster documentation and ensured file completeness before resolution.
Provided coverage information and policy explanations to insureds; administered policy portfolios within the CaixaBank bancassurance network.